ZoloBet Casino - El retiro del jugador se ha retrasado.

The casino behaved very well with the first withdrawal, I passed their verifications, sent everything they asked for and they paid me the first withdrawal, but with the second one it's been almost a month since I requested it and week after week I communicate with them via chat and they tell me the same thing as via email: they have a technical payment problem. It's been too long, the casino continues with the same speech.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you more effectively, could you please provide the following details:

• On what date did you request the second withdrawal?
• Which payment methods are currently available in your profile for making withdrawals? Have you tried using a different payment method?
• Has the casino suggested any alternative way to receive your winnings, such as manual approval by their payments team?
• Have you received any explanation or estimated timeframe from the casino regarding the technical issue with the payment?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Sorry if there are any problems with the translation, as I use a translator; my language is Spanish.

Good morning Veronika and everyone who may read this, I will proceed to answer the questions:

On what date did you request the second withdrawal?

The second withdrawal was requested on June 6 of this year.

What payment methods do you currently have available in your profile for withdrawals? Have you tried another payment method?

I have VISA, Skrill, Jeton, and crypto available in my profile. I haven't tried any other payment methods because I don't use them for casinos. Based on my years of experience with casinos, withdrawals are made using the same deposit method unless the casino indicates otherwise or allows it by its own rules. In this case, my first withdrawal was made normally in crypto, just like I made the deposit.

Has the casino suggested any alternative way to receive your winnings, such as manual approval by their payments team?

No, none. They just told me to wait calmly, as they don't have a date for a solution to your little problem. And well, it's the same story I told you, by email or chat. During the second week, they told me that they would pay that week and everything would be resolved. But two more weeks have passed, and in my case, it's been a month. Reading other cases here, I see that it's no longer a small problem... it seems like something more.

Have you received any explanation or estimated timeframe from the casino regarding the technical issue with the payment?

Just that it's a technical issue and it will be resolved. I'm practically sitting and waiting. God knows when it will be resolved, because they can't tell me exactly when that will be.

Thank you for your help. I hope to find a solution soon. I read several cases here that were resolved.

Please forward me all the additional communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru.

Also, kindly specify the types of games you played, and if you accumulated your winnings with a bonus.

Good morning, I just sent you what I requested. I hope this is resolved soon, as I see more complaints about the same thing.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear ZoloBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Attila Gorkij