Zoome Casino - El retiro del jugador se ha retrasado.

Cadino has not paid out 800 euros since March 3rd, account verified, in the chat I am always put off with problems with provider, this is simply fraud, they do not want to pay out

Cadino zahlt sei 03.03. 800 Euro nicht aus, konto verifiziert, im chat werde ich immer vertröstet Probleme mit Provider, das ist schlichtweg Betrug, sie wollen nicht auszahlen

Dear Anerev,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello, thanks for the info, I'll wait until March 18th, then 14 days will have passed!

Guten Tag, danke für die Info, dann warte ich bis zum 18.03.,dann sind 14 Tage verstrichen!

Thank you for your response. Since the 14-day waiting period is nearly over, could you please inform me if you have received any updates from the casino?

Dear Anerev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.