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Casino Guru

Queremos que los jugadores entiendan las apuestas.

hace 2 añosOriginalTraducción
So far not great. I too won about $800, tries cashing it out as their crypto withdrawal option says the max is $2000. Turns out the daily limit is $500. I requested the $500 last Tuesday it only yesterday (the following Thursday) got "approved" —- but only for $300? So I asked the support about this and they said the casino reserves the right to split up the deposits as they see fit. And so I asked about getting the other half and she said I would have to resubmit it for approval and wait another ten days or whatever—which is total bullshit. I expect to receive my already limited withdrawal amount as one payment not two payments (and maybe more! What’s to stop them from splitting it again?) because i won it fair and square. So I’m questioning the legitimacy of this establishment that I thought was promising at first.
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  • Customer service is very responsive
  • The games seem to encourage winning
  • Good bonuses (as long as you deposit consistently-ish)
  • Chance to win 30 FS or $25 chip every day, regardless of your deposit status
  • Totally bogus reserved "right" to split up your withdrawals as they see fit
  • Super limited withdrawal amounts
  • Long wait times for withdrawals with unclear prognoses
  • The finance department seems to check their email once or twice a week and even if you respond to them right away you won’t hear from them for at least a day
  • Verification takes F O R E V E R
hace 2 añosOriginalTraducción
I’ve withdrawn From them twice and it wasn’t really a hassle if you use coindraw…however if you do you have to check off all their boxes which isn’t exactly hard it’s just annoying that you find out about them so late in the game. (And there’s a $20 fee for that option).

It seems over the weekend they have completely changed their format, including the providers and thus the games. RTG is gone, now they have Fugaso, KA Gaming, and Reevo in its stead and apparently titles from Dragon and Pragmatic Play will be following suit in the near future. They’ve also added a bunch more crypto options for deposits and withdrawals so hopefully they the whole system will be streamlined now.

Punts had a lot of issues but I think they really want to be good so they’ve listened to their customers and this is their response. Looks promising, hopefully it won’t be a disaster.
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  • Lots of new games replacing mundane RTG titles
  • Completely overhauled layout
  • Several crypto options
  • No NDB codes (at least not yet) even for new players
hace 2 añosOriginalTraducción
Horrible customer service. Got an email saying that they were offering their 30 Spins on Khrysos Gold a second time with no deposit. I even screenshot the email and highlighted where it said this several times. I was dismissed and shut down because the chat was reserved for "depositing customers only." Classic bait-and-switch which is illegal.
  • The colors are pretty
  • Horrible customer service
  • False advertising
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