hace 11 mesesOriginalTraducción
The first concern I have when deciding to deposit for the first time with any online casino is can I trust them with my money.
Over the past few years, I have come to trust a few casinos, which I frequent often. However, Mbit casino will not be one of them, because based on a recent experience, I feel that are being highly dishonest with their patrons.
To begin, Mbit casino has minimum deposit amounts for cryptocurrency that is higher than most other crypto casinos. Now, it’s their choice to set whatever price they want, I understand that, however, to lie to their customers about WHY their minimum is so high is not ok and in my opinion is exactly what MBit casino is doing so they can pocket funds.
I would challenge one of their representatives to come on here and, if I’m wrong, then explain what is really happening.
I recently made a deposit at MBit using Litecoin. I almost always is Litecoin because it is so cheap and fast for online transactions. Litecoin has average transaction fees of only $0.0042. Now compare the actual cost of a transaction to their minimum deposit amount MBit of .14 Ltc and you’ll see their a huge difference in amount la (.14 Ltc is approximately $12.70.)
Now, when I made my deposit, admittedly it was a few cents short of their required minimum, my bad…I should have paid closer attention to the policy, but, I tracked the transaction and MBit definitely received my funds, a little over $11.00. The actual fees shown on blockchain for this transaction was less than $0.002. So, MBit still received a little over $11.00. When I asked about the customer service rep insisted it was lost due to ‘mining fees’.
I’m my opinion, Mbit casino is being dishonest from their customer service reps all the way to their T&C’s, in which they all claim that if their minimum deposit isn’t made, the money will simply be lost and that’s not true.
Does MBit not realize that cryptocurrency is very easy to track in great detail and in this case, clearly shows (as I’m sure in several others) that they did in fact get my money.
Again, I would like a response from MBit to explain themselves, but in the meantime, I’ll take my small deposits elsewhere.
I had originally posted about this on the Casino Guru forum under the Mbit topic, and here’s the link, it also screenshots of my conversation with customer service;
https://casino.guru/forum/complaints-discussion/why-huge-differences-in-minimum-crypto-deposits
- Sorry, can’t think of any
- Blatant dishonesty
mBitCasino
hace 11 meses
Hello fletchdawg,
Thank you for your review. We would want to mention that the minimum deposit amount is one that is updating along with crypto market volatility.
In regards with the deposits under minimum transactions, we would want to remind you that they do not arrive to our side. They do appear on blockchain but are lost because they are not processed by our payment provider. Transactions under minimum deposit can be recovered manually by the payment provider for a fee. The fee is set entirely by the payment provider and mbitcasino team has no involvement in the operation. This can occur on a case by case situation.
The payment provider does not process transactions under the agreed minimum amounts. Please note that this is an automatic process.
Best Regards
Thank you for your review. We would want to mention that the minimum deposit amount is one that is updating along with crypto market volatility.
In regards with the deposits under minimum transactions, we would want to remind you that they do not arrive to our side. They do appear on blockchain but are lost because they are not processed by our payment provider. Transactions under minimum deposit can be recovered manually by the payment provider for a fee. The fee is set entirely by the payment provider and mbitcasino team has no involvement in the operation. This can occur on a case by case situation.
The payment provider does not process transactions under the agreed minimum amounts. Please note that this is an automatic process.
Best Regards
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