hace 10 mesesOriginalTraducción
Let's start with the games offered are great but working with the customer service is not ideal. I copied and pasted the wrong address for withdrawal. The funny is it was the Casino deposit address so my funds went back into the Casino Account. No harm no fowl i thought until they told me i had to play it through 1x again. After playing small bets meaning .50 cent bets it was all gone trying to play through one time. Now at first i though it was all my fault but after trying to make another withdrawal after this date i made sure i used the right address but when it showed me the address it was going to use well would you know it was the Casino address again. This was after I made sure to copy and paste my address from my wallet. My issue is the Casino could see where the money came from which was the Casino account and sent to the Casino account and they would not let me withdraw without the playthrough. Experienced players at online Casinos should not think this is an issue. This rant is for new timers that attempt to play here. Make sure you verify everything and don't let your feelings of excitement get in the way and rush a withdrawal. Because the Casino will not work with you.
- Customer Service
Wild.io Casino
hace 9 meses
Greeting,
We thank you for sharing your experience. Please keep in mind that the address you input at the time of withdrawal is the one the funds will be sent to. We have no way of changing the address of an already requested withdrawal.
We always strive to improve our service and we appreciate your feedback.
Best Regards,
The Wild.io Team
We thank you for sharing your experience. Please keep in mind that the address you input at the time of withdrawal is the one the funds will be sent to. We have no way of changing the address of an already requested withdrawal.
We always strive to improve our service and we appreciate your feedback.
Best Regards,
The Wild.io Team
