hace 11 mesesOriginalTraducción
Insatisfecho, realicé una retirada de 180€ el día 2 de mayo y me devolvieron el dinero a mi cuenta el día 14 de mayo, lo volví a retirar y aún sigue procesando llevo 2 semanas hablando al chat en vivo y solo me dice que lo comunicarán , pero a mí nadie me da una solución y no lo entiendo puesto que ya he retirado dinero a mi cuenta bancaria anteriormente y no hubo problema. Actualización: pasé al casino todos los documentos requeridos y me los aprobaron el día 9/6/23, aún sigo a la espera de que me ingresen mi dinero en mi cuenta ,usuario: nachetes
21/6 me dicen que no me van a dar mi dinero porque es la segunda vez que saco dinero con bonos gratis, menudos estafadores , sin duda el peor casino de todos
21/6 me dicen que no me van a dar mi dinero porque es la segunda vez que saco dinero con bonos gratis, menudos estafadores , sin duda el peor casino de todos
2
Paradise 8 Casino
hace 11 meses
Thank you, Nachetes, for letting us know.
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
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