1Go Casino - El jugador enfrenta un retraso en la recuperación del depósito.

Hello, I would like to recover my money from this casino. I deposited $60 which was not credited to me. Then, I was asked for a commission of €20 in order to receive the $60, so I deposited an additional €21. The money was taken from my account but nothing happened. A week has passed during which I receive the same response every day telling me to stay calm. I will be calm when I see my money back in my account. Thank you.

Bună ziua as dori să-mi recuperez banii din acest cazino . Am depus suma de 60$ care nu mi-au fost alocați. După mi sa cerut un comision de 20€ pentru a primi cei 60$ am depus din nou suma de 21 € ,miau fost luați banii din cont su nu sa întâmplat absolut nimic, a trecut o săptămână în care în fiecare zi primesc același răspuns sa stau liniștit. Eu o sa fiu liniștit când o să-mi vad banii in cont. Va mulțumesc

Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Go Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were these your first deposits in this casino?
• Could you please share a screenshot from your transaction history found in your casino account with the status of the deposits visible if available?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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The transaction hash every day the same answer

You can close the case, I got back €50 out of €80. Either way they are thieves

Puteți închide cazul, am primit înapoi 50€ din 80€. Ori cum sunt hoți

Dear pamelapop9105,

I am glad to hear your funds were returned, even though fees were applied to your deposit and withdrawal. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru