1x2bgo Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

I deposited 300 twice on the 23rd of October and it was not credited until today and on the 24th of October I made another deposit of 87 reais and it was not credited either

Eu depositei 300 duas vezes no dia 23 de outubro e não fui creditado até hj e no dia 24 de outubro eu fiz outro depósito de 87 reais e não fui creditado também

Dear cltiagosantossilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Lastly, I don't think it is a good idea to make more deposits if the previous two have not been processed. Therefore, I strongly advise you to refrain from making more deposits before this issue is resolved.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear cltiagosantossilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.