24M Casino - Las ganancias del jugador desaparecieron.

I made a € 234 bet on the roulette wheel and made a profit on the play of € 1134 and they have not paid me the play !!!! Above they discounted my bet

I have a photo where the accepted move comes out !!! This casino is a scam. Don't play !!!

Hice una apuesta de 234€ en la ruleta y obtuve una ganancia en la jugada de 1134€ y no me han pagado la jugada!!!! Encima me descontaron la apuesta

tengo foto donde sale la jugada aceptada !!! Este casino es una estafa . No juguéis !!!

Dear Bbbb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings of €1,134 haven't been credited to your casino account?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino, together with any other supporting evidence to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

That's how it is ! The € 1,134 win was not credited to my account !!!

I have sent many emails to 24m casino and they have not answered me !!! It's a bad casino! What should I do?

Así es ! La ganancia de 1134€ no se acreditó a mi cuenta !!!

He mandado muchos emails a 24m casino y no me han contestado !!! Es un mal casino ! Que debo hacer?

Thank you very much Bbbb for your reply and email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Bbbb!

I will take care of your complaint from now on. I would like to invite representatives of 24M Casino into this complaint in order to help us to resolve the issue.

Can I report this situation?

Puedo denunciar esta situación?

Dear Bbbb,

What kind of report do you have in mind, please? Please kindly note, that we are still waiting for the response of the casino's representatives.

how long do they usually take to answer?

cuanto suelen tardar en contestar?

We would like to ask 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.