850bet Casino - El retiro del jugador ha sido cancelado.

This casino offers a 15 registration bonus upon signing up and completing the missions. In order to withdraw, you need to make 200 with the bonus and meet the rollover requirement. I made 700, completed the rollover, and requested the withdrawal, but it was marked as canceled. When I contacted support, they kept coming up with excuses, despite the fact that there is proof of payment.

Este cassino, oferece 15 de cadastro ao registrar e cumprir as missões. Para conseguir sacar tem de fazer 200 com o bônus e cumprir o rollover. Fiz 700 cumprir o rollover solicitei o saque, e deu retirada cancelada, entro em contato ficam inventando desculpas. Sendo que tem prova de pagamento do mesmo.

Hello luizafmcs,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 850Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you make any deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, as soon as we register, we have to check the cell phone, some means of contact...

I didn't make a deposit, because until then I withdrew without a deposit, just by completing the rollover

Olá, assim que registramos, temos que verificar o celular, algum meio de contato…

não realizei depósito, pois até então sacava sem depósito, apenas completando o rollover

Hello luizafmcs,

Could you please clarify exactly when your withdrawal has been pending since? Please note that withdrawals may take up to 14 days to process, so if it has been less time, I would recommend waiting a bit longer.

Please keep us updated.

Best regards,

Nick

My withdrawal wasn't pending, it was canceled, they didn't tell me why or anything, it must have been about 15 days ago

Meu saque não ficou pendente, foi cancelado, não me falaram o motivo nem nada, deve está fazendo uns 15 dias

Dear luizafmcs,

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Unfortunately, I don't have the conversations I had with them.

Eu infelizmente nao tenho as conversas que tive com eles.

Dear Luizafmcs,

As we currently do not have any further information regarding the confiscation of your balance, I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru), who will reach out to the casino for clarification.

Wishing you the best of luck in resolving this matter.

Kind regards,

Nick

Hello, Luizafmcs,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 850bet Casino team,

Could you please explain the player's situation in more detail? Why has the user's withdrawal been cancelled?

What needs to be done on the user's side to withdraw his winnings?

Thank you.

Dear Luizafmcs,

I managed to get in contact with the casino representative. However, the only way how to connect with them is via their Live Chat.

Unfortunately, since I am not the owner of the disputed casino account, they were not able to provide me with the exact information regarding your cancelled withdrawal and/or winnings confiscation. On the other side, I received general information that such things happen when the casino's system detects data matches with other casino accounts (for example IP/device match), and it is allegedly made automatically by the system.

That is everything I managed to get from the casino.

So, can you please contact the casino Customer Support via Live Chat and ask them about your account and the disputed confiscated winnings?

Then, can you post screenshots of the entire communication between you and the casino here, with your next posts (I think there is a limit of 5 images per post, but you can add as many posts as you need), or you can forward them to my email (branislav.b@casino.guru).

Please note the communication should show your email or casino account ID. It should be clear what casino account you are talking about, and that it took place via the casino's official Live Chat (for example, by leaving the link to the website in the screenshots).

Thank you. Looking forward to hearing from you.

Dear luizafmcs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the requested.

Best regards,

Branislav, Casino.Guru