Anonym Bet Casino - La retirada del jugador se retrasa.

I have been waiting over a week for my winnings. Two days for withdrawal to be processed which is fine. That was sorted. But no winnings ever made it back to me. Contacted customer services and was told nothing. Doubt I will ever see my winnings

Hello Hazel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Anonym Bet Casino. Please allow me to ask you a few more question before we would try to contact the casino to clarify it as much as possible.

Did you play with any no deposit or deposit bonus in the casino? Is this your first withdrawal from the casino? If you have any proof or communication between you and the casino, please send it to nikolas.b@casino.guru.

Most importantly, please note that if it's your first withdrawal, it is absolutely not possible to receive it just in a few days as you need to go through verification process. We always recommend players to wait at least 14 days for the money to arrive before they would make any further steps.

Looking forward to your answer and I hope we will be able to help you out in your case.

Regards,

Nick

Casino.guru

Hi Nick. Thanks for getting back to me. I'm not aware of playing with any bonus funds when i withdrew. I have played with bonus funds since but followed all the terms and conditions. It will be my first withdrawal. But before i was able to process the withdrawal i had to send all my documentation for verification which took several days in its self i had to ask them if i had been verified which they said i had so was ok to proceed with a withdrawal. It then took a further 3 days to process the withdrawal. O have heard nothing since i have messaged and emailed several times since and they aren't responding. But they have been quick enough to process deposits i have made since i made the withdrawal.

Thank you Hazel for providing additional information regarding your case. I'll now forward your case to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Hazel,

I looked at your complaint and will do my best to help you. I would like to invite Anonym Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.