BetGoals Casino - El jugador cree que el reintegro se ha retrasado.

Good evening. I have won at this specific casino and have requested withdrawal 2 times via jetonwallet, as it is the only method available for Greek players, but my requests were canceled. When I spoke to the live chat, they told me there was a technical issue. I communicated with jeton, who assured me that they hadn't received any money. I then made a third withdrawal request, which is still open, and every day they mock me in the live chat saying they will pay any moment now. Thank you.

Καλησπέρα σας.εχω κερδίσει στο συγκεκριμένο καζίνο και έχω ζητήσει 2 φορές ανάληψη μέσω jetonwallet μιας και μόνο αυτή τη μέθοδο έχουν για Έλληνες παίχτες η οποίες ακυρώθηκαν. στο live chat μου είπαν ότι είναι τεχνικό πρόβλημα.επικοινονισα με τη jeton οι οποίο με διαβεβαιωσαν πως δεν έχουν λάβει κανένα χρονικό πόσο.στη συνέχεια ζήτησα τρίτη φορά ανάληψη η οποία και είναι ανοιχτή μέχρι σήμερα και κοροιδευωντας με στο live chat κάθε μέρα πως από στιγμή και στιγμή θα πληρώσουν.ευχαριστω

Dear souflis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello again.. betgoals have paid all normal.considered the event as expired.thank you

Γειά σας και πάλι.. έχουν πληρώσει η betgoals όλα κανονικά.θεωρισται το συμβάν ως λήξαν.σας ευχαριστώ

Dear souflis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru