BETKING Casino - La retirada del jugador se retrasa.

I've been waiting for the deposit for 8 days, it's a small amount of money but if it takes this long with a small amount, I can't imagine what would happen with a large deposit

8 días esperando el depósito, es poco dinero pero si con poco tardan, no quiero imaginar que pasará con un depósito grande

Dear 6g6vyvy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

It would be good to reward the delay since when you want to make the withdrawal only specifically from 5 minutes to 24 hours, it is worth mentioning that you wait patiently for that time.

Sería bueno gratificar el retraso ya que en el momento de querer hacer el retiro únicamente específica de 5min a 24hrs, cabe mencionar que espere pacientemente ese tiempo.

It's been 16 days now the system was updated and none of the money, I can't believe that I was scammed and my situation says evaluating the case.

Ya van 16 días el sistema se actualizo y nada del dinero, no puedo creer que sea yo estafado y mi situación dice evaluando el caso.

Thank you for keeping me updated. I'm sorry that you have not received your winnings yet. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play? (Slots, live casino games, sports betting)

No, it is the first withdrawal and it is the only account that the platform accepts.

The verification seems to me that it fits.

Make 5 deposits and the winnings are some of the winnings.

I played mines mostly.

What I'm getting at is that it is a gambling game, there are monetary risks, just as they specify the deposits, my question is why they don't warn this situation before the player bets, I understand that I am not the only person to whom this happens.

They mention a delay time of maximum 24 hours, they never mention anything of 4, much less 14 days.

No, es el primer retiro y es la única cuenta que acepta la plataforma.

La verificación me parece que si quedo.

Realice 5 depósitos y las ganancias son algo de lo ganado.

Jugue minas en su mayoría.

A lo que voy es que es un juego de apuestas, hay riesgos monetarios, así como especifican los depósitos mi pregunta es por qué no advierten está situación antes de que el jugador apueste, tengo entendido no ser la única persona a la que le pasa.

Hacen mención de un tiempo de retraso de máximo 24 horas, nunca mencionan nada de 4 y mucho menos 14 día

Think about the player, I am unemployed and I decide to bet on luck, my little money multiplied and what happens, 14 days waiting for the withdrawal?

It is annoying to claim something that, due to your rules, is the player's

Piensen en el jugador, estoy desempleado y decido apostarle a la suerte, multiplicó mi poco dinero y que pasa, 14 días esperando el retiro?.

Es molesto reclamar algo que por reglas suyas en del jugador

Thank you very much, 6g6vyvy, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello 6g6vyvy,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter. Can you please confirm the correct webpage link so that I can try to contact the correct casino?

Dear 6g6vyvy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

https://www.betkingph.com/

That's the link

No casino help advisor answers anymore

https://www.betkingph.com/

Ese es el link

Ya ningun asesor de ayuda del casino contesta

Dear 6g6vyvy,

Thank you for the confirmation. I will try to contact the casino team to see if I can help.

We would like to invite Betking Casino to join the conversation.

Dear Betking Casino,

Could you kindly furnish us with details regarding the reason why the player's withdrawal was still not processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 6g6vyvy,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru