BetPat Casino - El retiro del jugador se ha retrasado.

Good day. I made a withdrawal at Betpat Casino on February 21st. My account has been verified.

On February 22nd, I was told in live chat that a payout would take up to 72 hours.

Since yesterday (72h) I've only got answers in the live chat like "We'll speed it up. Sorry for the delay." However, nothing changes in my balance or in my withdrawal request.

I'm obviously being held here so that I can gamble away my winnings again. 72h in 2020 is already a very high time for withdrawals via e-wallet. However, these are by no means binding, but seem to be stretched as desired.

Guten Tag. Ich habe am 21.2 eine Auszahlung im Betpat Casino vorgenommen. Mein Konto wurde verifiziert.

Am 22.2 wurde mir im Livechat gesagt, dass eine Auszahlung bis zu 72h dauert.

Seit gestern (72h) bekomme ich im Live Chat nur Antworten wie "Wir werden das beschleunigen. entschuldigen sie die Verspätung." Jedoch ändert sich weder etwas an meiner Balance noch an meinem Withdrawal Request.

Ich werde hier offensichtlich hingehalten, damit ich mein Gewinn wieder verspiele. 72h sind im Jahr 2020 schon eine sehr hohe Zeit für Withdrawals per E-Wallet. Diese sind aber keinesfalls verbindlich, sondern scheinen je nach Belieben gestreckt zu werden.

Dear Ursin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

The problem has now been resolved. Nevertheless, I find an e-wallet payout of 4 days more than poor.

Das Problem hat sich mittlerweile erledigt. Dennoch finde ich eine E-Wallet Auszahlung von 4 Tagen mehr als dürftig.

Good news, Ursin! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.