Unbearable service and endless false promises BetPlays !
I have been using the services of BetPlays.com for several months, and my experience is extremely disappointing. The customer support is absolutely ineffective: they either do not respond to my numerous requests or provide standard, templated responses.
Firstly, the site works incorrectly, and I cannot participate in the promotions that are advertised via email regularly. The registration button on the site simply does not work. They cannot and do not want to resolve this issue for three months.
Secondly, the CEG seal periodically disappears from their site, which makes me doubt the company's honesty. Because of this, I cannot file a complaint. Such concealment of information causes serious problems.
Moreover, I have been waiting for answers to my questions for more than three months. Support operators like Dino and David constantly ask me every day to provide information about the problem as if they have Alzheimer's disease and assure me that they immediately pass the information to some secret department, with which I cannot contact, and do not provide specific deadlines for solving the problem. And so on day after day for three months.
As a result, despite promises to solve the problem "as soon as possible," no changes occur. I am more than sure that their promises are empty and serve only to stress me out with their lying responses.
Let’s summarize:
I cannot participate in the promotions that BetPlays.com regularly sends me via email because the registration button for each promotion on the site does not work. Isn't this mocking the customer?
The CEG seal is not working. Because of this, I cannot file a complaint. Isn't this mocking the customer?
I waited for the payment for exactly a month. Initially, they told me that the payment would arrive in 1-2 days, then 3-5 days, then after 5-15 days, as a result, I received the money exactly a month later, and it was issued not as a win but as a refund. Isn't this mocking the customer?
Lies have crossed all reasonable boundaries.
I have been using the services of BetPlays.com for several months, and my experience is extremely disappointing. The customer support is absolutely ineffective: they either do not respond to my numerous requests or provide standard, templated responses.
Firstly, the site works incorrectly, and I cannot participate in the promotions that are advertised via email regularly. The registration button on the site simply does not work. They cannot and do not want to resolve this issue for three months.
Secondly, the CEG seal periodically disappears from their site, which makes me doubt the company's honesty. Because of this, I cannot file a complaint. Such concealment of information causes serious problems.
Moreover, I have been waiting for answers to my questions for more than three months. Support operators like Dino and David constantly ask me every day to provide information about the problem as if they have Alzheimer's disease and assure me that they immediately pass the information to some secret department, with which I cannot contact, and do not provide specific deadlines for solving the problem. And so on day after day for three months.
As a result, despite promises to solve the problem "as soon as possible," no changes occur. I am more than sure that their promises are empty and serve only to stress me out with their lying responses.
Let’s summarize:
I cannot participate in the promotions that BetPlays.com regularly sends me via email because the registration button for each promotion on the site does not work. Isn't this mocking the customer?
The CEG seal is not working. Because of this, I cannot file a complaint. Isn't this mocking the customer?
I waited for the payment for exactly a month. Initially, they told me that the payment would arrive in 1-2 days, then 3-5 days, then after 5-15 days, as a result, I received the money exactly a month later, and it was issued not as a win but as a refund. Isn't this mocking the customer?
Lies have crossed all reasonable boundaries.
