BETWINNER Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I Made a deposit of 25000 and made a total of 100000 but when I try to withdraw they asked me submit document to security department.i submitted my adhar then they asked to submit it in pdf form downloaded from official website . I sent them .then they asked to submit selfie with I'd and background with security department mail and I sent them . I will also upload here these documents.but they dint clarify what is wrong with sent image and they again sent same massage to send I'd+ security mail selfie Ali again clicked image and sent them but they said they will not reply If I will not send them required file .please check my clicked image If You find any mistake then help me .because they are not replying me withaur giving any clarification.please sir help me I have huge ammount in it ,it is life saver for me .

Dear shekmdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you have been asked for a selfie with ID documents or a screen behind you, which is nothing unusual, please follow these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Sir I sent full clear and not cropped image which is easy to read and also same as you dummy provided .sir please give me your mail I will send the photos that I uploaded .sar I m confident that I m not doing any mistake it is the scam by the company .please sar give me your email I will send my uploaded image by which U can help me by talking with betwinner . I m not able to uploaded here because file is more than 5 mb

Sir I again clicked image from little closer I sent them but they are replying as they alredy said your msg will be ignored I m uploading it.please send them

Sir it is not fair email is not getting replied .but when I try to send msg from other mail they are saying to do msg with registered email. sir they it conformed they did scam with me

Thank you for your message.

Please send me the document to tomas@casino.guru and any emails you received from the casino about the verification of your account. I'll await your reply.

Dear shekmdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.