BoomBang VIP Casino - El retiro del jugador se ha retrasado.

Hi there,

it's about the new casino boombang.vip

My account there is verified, which has also been confirmed. I still have to receive withdrawals of € 2575 via bank transfer. These have also been confirmed, only the money does not arrive!

Payouts via Skrill, on the other hand, ran smoothly.

Like me, other players feel the same way

Can you please help?

Thanks very much

Hallo,

es geht um das neue Casino boombang.vip

Mein Konto dort ist verifiziert, was auch bestätigt wurde. Ich habe noch Auszahlungen in Höhe von 2575€ zu erhalten per Banküberweisung. Diese wurden auch bestätigt, nur das Geld kommt nicht an!

Auszahlungen via Skrill hingegen liefen anstandslos.

Wie mir, geht es auch anderen Spielern so

Könnt ihr mal bitte helfen?

vielen Dank

Dear Milo1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Have you ever made a successful withdrawal via bank transfer?

When exactly have you requested this withdrawal?

Also, I understand correctly that you've already received withdrawals via Skrill?

Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent you an email

Ich habe ihnen eine email geschickt

Thank you for your reply, Milo1. International bank transfers can take much longer than transfers via e-wallets. Since you confirmed that you have made successful withdrawals before (despite being processed via Skrill), I don't think that the casino is trying to scam you. Therefore, in this case, I would recommend you wait for at least another week.

I will keep this complaint open, and if there is no development within this time period, we will intervene. Please, keep us updated in the meantime.

Thanks for the answer.

Yes, bank transfers from abroad sometimes take longer, that's true. But it doesn't take long from Malta to Germany. The first payout is from October 27th. and now it is the 5th of November. and there is still nothing even though it was supposedly transferred.

I am in contact with other players at G *** e and sometimes they wait even longer for the bank transfers. This can not be.

Danke für die Antwort.

Ja Banküberweisungen aus dem Ausland dauern manchmal länger, das stimmt. Aber von Malta nach Deutschland dauert es nicht lange. Die erste Auszahlung ist vom 27.10. und jetzt ist der 5.11. und es ist immer noch nichts da obwohl angeblich überwiesen wurde.

Ich stehe im Kontakt mit anderen Spielern bei G***e und die warten teilweise noch länger auf die Banküberweisungen. Das kann doch nicht sein.

The subject can be closed, there is money. Thanks very much

Das Thema kann geschlossen werden, Geld ist da. Vielen Dank

Awesome news, Milo1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.