Buenos días Vicente, tu caso se está volviendo a analizar. Es cierto que a lo largo de este año hemos iniciado varias veces la revisión de tu documentación, no obstante, a pesar de que podemos demorarnos entre 3-7 días en dar una respuesta, la demora en la entrega de los documentos ha retrasado mucho la resolución de tu caso.
Dicho esto, quisiéramos remarcar que tu dinero está seguro en tu cuenta y que lo tienes a tu disposición.
Por último, es muy importante para nosotros ofrecer entornos seguros de juego en todos los aspectos. Hemos adquirido un compromiso claro con nuestros usuarios y así queda reflejado en nuestros T&C, en los que, entre otras cuestiones, prohibimos prácticas fraudulentas.
¡Un saludo!
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Good morning, Vicente. Your ticket is being reviewed once again. It is true that over the course of this year we have initiated the review of your documentation several times; however, although it can take between 3-7 days to provide a response, delays in receiving the documents have significantly slowed down the resolution of your case.
That said, we would like to emphasize that your money is safe in your account and it's available for you.
Lastly, it is very important for us to offer a safe gaming environment in all respects. We have a clear commitment to our users, as reflected in our T&Cs, in which, among other matters, we ban fraudulent practices.
Thank you.
Good morning Vicente, your case is being reviewed again. It is true that we have started reviewing your documentation several times throughout this year, however, although it may take us 3-7 days to give a response, the delay in the delivery of the documents has greatly delayed the resolution of your case.
That being said, we would like to emphasize that your money is safe in your account and is at your disposal.
Finally, it is very important for us to offer safe gaming environments in all aspects. We have made a clear commitment to our users and this is reflected in our T&C, in which, among other things, we prohibit fraudulent practices.
All the best!
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Good morning, Vincent. Your ticket is being reviewed once again. It is true that over the course of this year we have initiated the review of your documentation several times; However, although it can take between 3-7 days to provide a response, delays in receiving the documents have significantly slowed down the resolution of your case.
That said, we would like to emphasize that your money is safe in your account and it's available for you.
Lastly, it is very important for us to offer a safe gaming environment in all respects. We have a clear commitment to our users, as reflected in our T&Cs, in which, among other matters, we ban fraudulent practices.
Thank you.
Buenos días Vicente, tu caso se está volviendo a analizar. Es cierto que a lo largo de este año hemos iniciado varias veces la revisión de tu documentación, no obstante, a pesar de que podemos demorarnos entre 3-7 días en dar una respuesta, la demora en la entrega de los documentos ha retrasado mucho la resolución de tu caso.
Dicho esto, quisiéramos remarcar que tu dinero está seguro en tu cuenta y que lo tienes a tu disposición.
Por último, es muy importante para nosotros ofrecer entornos seguros de juego en todos los aspectos. Hemos adquirido un compromiso claro con nuestros usuarios y así queda reflejado en nuestros T&C, en los que, entre otras cuestiones, prohibimos prácticas fraudulentas.
¡Un saludo!
--
Good morning, Vicente. Your ticket is being reviewed once again. It is true that over the course of this year we have initiated the review of your documentation several times; however, although it can take between 3-7 days to provide a response, delays in receiving the documents have significantly slowed down the resolution of your case.
That said, we would like to emphasize that your money is safe in your account and it's available for you.
Lastly, it is very important for us to offer a safe gaming environment in all respects. We have a clear commitment to our users, as reflected in our T&Cs, in which, among other matters, we ban fraudulent practices.
Thank you.
