Casino Gran Madrid Online - El jugador tiene dificultades para completar la verificación de la cuenta.

Good afternoon Casino Guru, I'd like to explain a bit about my current issue... I've been playing at the Madrid Casino and it seems I can't ever make a withdrawal due to a verification issue... I always win money but they always find a new excuse to prevent me from withdrawing it. Most of the time I end up spending the money to avoid frustration but this time they've truly crossed a line... After spending a month getting my bank account ownership certificate verified, my account is finally fully verified. I decided to make a deposit and try my luck. Please note that the deposit was made from my account, and guess what... I won! I attempted to withdraw 139 euros and all seemed fine, however, after 3 days nothing happened, so I called to inquire. Apparently, my withdrawal couldn't be processed because previously I had deposited using Bizum from my husband's account, even though the last deposit was made from mine... They are now demanding a certificate of ownership for my husband's account and as always, endlessly complicating things... Even after sending them the certificate, the situation remains the same, no withdrawal, nothing... I hope Casino Guru can help me, as this casino seems to be a total scam when it comes to withdrawing and verifying; they never stop. I'd really appreciate your help, please get back to me. Thank you.

Buenas tardes casino gurú, pues verás le explico un poco sobre el tema.... El caso es que juego en el casino Madrid y resulta que nunca puedo retirar por tema de verificación..... Siempre ganó dinero pero siempre me ponen algo nuevo para llegar a retirar total la mayoría de veces me gastaba el dinero por no calentarme la cabeza pero esta vez ya me tocaron bastante ya...... Mi cuenta está verificada de todo ya por fin después de tardar 1 mes para que me verificarán el certificado bancario de titularidad....resulta que está todo verificado y me decidí en depositar y probar suerte el depósito con mi cuenta ojo con esta información con mi cuenta , bueno resulta que ganó y decidí retirar 139e en principio todo bien pero pasado 3 días no me llega nada y decidí llamar e informarme y resulta que no se puede realizar el retiro por en anteriores veces deposite con bizum con la cuenta de mi marido caso que el último depósito fue con la mía.... Pero me piden certificado de titularidad de la cuenta de mi marido y bueno como siempre de esperar siempre mareando... Se le envía el certificado y todavía sigue la cosa igual nada de retiro ni nada.... Yo espero que casino gurú me pueda ayudar por qué este casino es totalmente una estafa para tema de retirar y verificar nunca acaban y me gustaría que me ayudarais ustedes por favor, espero respuestas gracias

Hello Melodia93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Gran Madrid Online. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Was the casino aware of the Bizur account not belonging to you in the past? Did they ever request to verify it before? How much was your exact balance when you deposited from your own bank account?

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello Nick, it's been 4 days now without any news or explanations if everything is correct regarding the mindel withdrawal verification, the bizum account is mine, only that on several occasions I deposited with bizum from my husband's account obviously I'm sure they would know that it wasn't It is my account but the case is that since it is a deposit they don't care.... But when the thing changes to withdrawal it is no longer the same they screw you with whatever... and previously they never asked me to verify my bizum account Husband, my deposit amounted to 140e and I decided to withdraw my money but as always, once again they bothered me with the issue of verification because they lost my certificate of ownership and I have already sent it with this twice... The truth is that I advise other users if they see my complaint to stay away from casino gran Madrid they will never win anything because they will never be able to withdraw...... I hope to see you resolve the questions nick I hope for answers thank you

Hola Nick, pues llevan 4 días ya sin noticias ni me da explicaciones si está todo correcto de la verificación mindel retiro, la cuenta bizum es la mía solo que en varias veces deposite con bizum de la cuenta de mi marido obviamente seguro que sabrían que no es mi cuenta pero el caso que como es depósito pues le dan igual.... Pero cuando la cosa cambia a retirada ya no es igual te joden con lo que sea....y anteriormente nunca me pidieron verificar la cuenta bizum de mi marido, mi depósito ascendió a 140e y decidí retirar mi dinero pero como siempre otra vez más que me dan la lata con el tema de verificación que se echó mi certificado de titularidad lo e mandado ya con esta dos veces... La verdad que le aconsejo a los demás usuarios si ven mi queja que se alejen de casino gran Madrid nunca ganarán nada por qué nunca podrán retirar...... Espero a verte resuelto las preguntas nick espero respuestas gracias

Hello, good, I already received the withdrawal... You can now close the ticket but come on, the Casino Gran Madrid does not deserve that score as a casino, well, why is it a casino scam? That's what I say, even if I close the ticket, why did it arrive? the withdrawal.... Thank you casino guru for helping me greetings!!

Hola buenas, ya me llegó la retirada.... Ya podéis cerrar el ticket pero vamos el Casino gran Madrid no merece esa puntuación como casino bueno por qué es una estafa de casino eso sí lo digo yo aunque cierre el ticket por qué me llegó el retiro.... Gracias casino gurú por ayudarme saludos!!

Dear Melodia93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru