Casino Hermes - El jugador tiene dificultades para cerrar la cuenta.

I wanted to close my account. I have sent 5 or 6 messages but no response.

Hello pb9300,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Hermes. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How and when exactly and for what reason did you request to close your account? Do you have any remaining real money balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

My account is verified a couple of months ago.

I wanted to close because i wanted to protect my self playing and losing a lot of money. There's no money on my account. I'v sent a lot of mails and messages to close my account but no answer of response.

Hello pb9300,

If you wish to prevent gambling, please send them a self-exclusion request as blocking an account and asking for self-exclusion are 2 different things. In case of just an account closure, you may still reopen it anytime and the casino is not even obligate to close it.

Dear pb9300,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.