Casino Zeus - El retiro del jugador está estancado.

A cashier, who previously paid me when I won a prize of 500,000, has blocked me on WhatsApp. I contacted support on 21/11 and was told that the relevant department would be in touch. But they never did. I don't know what to do. Every time I write to them, I get the same response - to wait. The money is still in my account. When I ask support about it, they send me a screenshot of my account balance.

Un cajero que anteriormente ya me había pagado cuando gane este premio de 500 mil me bloquio de wasap. Entonces me puse en contacto con soporte el día 21/11 y me dicen que el área encargada se va a comunicar conmigo . Y nunca se comunicó . No sé que hacer. Cada ves que les escribo me dicen lo mismo que espere. La plata sigue en la cuenta cuando le pregunto a soporte me manda captura del saldo de mi cuenta

Dear guiillotedemaria,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Have you received any explanation as to why the agent blocked you?

When exactly was your account blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, the agent was deleted and the explanation they give me is that the area in charge is taking charge, but I still don't receive answers. The cashier paid me 3 prizes but not this one of 527 thousand. And if they have my data.

Si el agente se borró y la explicación que me dan es que el área encargada se está haciendo cargo pero sigo sin resivir respuestas. El cajero me pagó 3 premios pero este de 527 mil no . Y si tienen mis datos.

The cashier changed my password, they did not block my account. On 11/21 that same day I made the complaint to support

La cajera me cambio la contraseña no me bloquiaron la cuenta. El día 21/11 ese mismo día hice la denuncia en soporte

I have thoroughly reviewed your case and watched several videos from the streamers advertising the platform Casino Zeus.

I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino Zeus has led us to the conclusion that it is highly likely a scam casino.

In reputable and licensed casinos, players must register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. You likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.