Casino Zeus - Las cuentas de los jugadores han sido bloqueadas en Zeus Casino.

I have two accounts in Zeus Casino ("luckycarp815" and "usuariozeus12"), which have been locked due to fraudulent cashiers who scammed me. I have provided the casino with all the information about these fraudulent cashiers, proof of my bank transfers for chip deposits, screenshots of my accounts with their lost balances, etc... It's been 2 months of daily communication (literally) with Zeus Casino's support team, who keeps telling me that I must wait while my case is under investigation. Yet, after all this time, I still don't a have solution.

yo tengo dos cuentas en casino Zeus ("luckycarp815" y "usuariozeus12" ), las cuales han sido bloqueadas por medio de cajeros que me han estafado , he mandado al casino todos los datos de los cajeros que me estafaron , las pruebas de mis tranferencias bancarias para el depósito de fichas, las capturas de pantalla de mis cuentas con su saldo perdido etc... Ya hace 2 meses que hablo diariamente ( literal) con soporte de casino Zeus y me dicen que tengo q esperar con el área encargada y que mis casos están en investigación , ya hace 2 meses me dicen eso y no me dan solución

Dear lucasyubi,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Is this the website of the casino you're complaining about? https://casinozeus.vip/

I have thoroughly reviewed your case and watched several videos from the streamers advertising the platform Casino Zeus.

I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino Zeus has led us to the conclusion that it is highly likely a scam casino.

In reputable and licensed casinos, players are expected to register their own accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm if you made any successful withdrawals from this casino in the past?

Please keep in mind that in virtually any online gambling establishment, the player is allowed to have only one account. You mention that you have two accounts in this casino. Are both of these accounts verified?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The casino is the one you mentioned

My accounts are in different panels with different networks, which does not affect it in the slightest

Earnings were without bonuses

El casino es el que usted mencionó

Mis cuentas están en distintos paneles con distintas redes , lo q no afecta en lo mas mínimo

Las ganancias fueron sin bonos

2 months ago they have been telling me the same thing, there I left the recent capture

hace 2 meses me vienen diciendo lo mismo , allí dejé la captura reciente

Please forward any relevant communication between you and the customer support to veronika.l@casino.guru. Thank you.

I'll send you right now

Ya mismo le envio

Thank you for your email.

Unfortunately, we are unable to help you with this case. As I mentioned in my previous response, you should always register in online casinos on your own, never through a third party. Also, online gambling establishments usually forbid creating multiple accounts. This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. It is very likely that you fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.