CasinoCasino - Se ha retrasado el pago de las ganancias del jugador.

I have played many on line casinos. I deposited $30.00 January 1st and won $12,000.00 (aprox) I stopped playing the rest of the day to go to work. When I returned to the Casino it showed $1,700.00 (aprox).

I have asked for the transactions to review the account and they have denied almost all of my documents. I can see them on my end, but they deny them.

I want to review the transactions to see where the money went.

Can you help me.

Patricia R***

Dear kell410,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have submitted all forms and they keep saying they are not good enough. I want to check my transactions and the Casino said in order to release the information they need approval from the GDPH. I just need help in the transactions to be released to me.

Thank you,

Patricia R***

I have been verified. I have found many issues with the transitions that they have been given to me. They are not addressing my issues. I have contracted them ans.d have no answer,

Thank you,

Patricia R***

Dear kell410,

Have you received your withdrawal from the casino yet?

No, still being reviewed.

Thank you for your reply, kell410. Could you please clarify why you submitted this complaint as delayed payment? From what I understand your main issue is that the casino didn't provide the transaction report. Is that correct?

Additionally, please post the casino's website link here in this thread.

They have given me the transition report now. I have to ho through it. They have not been helpful at all. I will het it done

Patricia R***

Alright, so since you received the report, can we now consider this case resolved?

Dear kell410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.