ChillBet Casino - La retirada del jugador se ha retrasado.

Hello. The casino has not been processing my withdrawal for several weeks now. They keep citing issues with their payment provider. I have asked, "Are there any restrictions on my account?" and was told that there are no restrictions.

They are simply delaying my payout. Please take action and assist me in this situation.

The casino's support team is ignoring me and responding with generic templates. They once said they would reply to my email, but that never happened. They continue to ignore my inquiries.

Здравствуйте. Казино не выводит мне деньги уже несколько недель. Ссылаются на проблемы в своем платежном провайдере. Я спрашивал: "есть ли какие-то ограничения на моей учетной записи?". Мне ответили что ограничений нет.

Просто задерживают мне выплату. Примите, пожалуйста, меры. Посодействуйте в данной ситуации.

Поддержка казино меня игнорирует и отвечает шаблонами. Один раз написали что ответят на почту, но так и не ответили. Продолжают игнорировать

Hello dudantik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ChilliBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. I didn't fully verify the account. No such request was received from support
2. Didn't use any bonuses. Only with real money
3. A few days ago. Below verbatim

• "What is the time frame for solving the problem?"

• "We apologize for any inconvenience this may cause, but the third-party payment processors we work with are currently experiencing technical issues. We are trying to solve this problem as quickly as possible and improve the quality of service. With love, your ChillBet"

1. Я не подтверждал полностью учетную запись. Такого запроса не последовало от поддержки
2. Бонусами не пользовался. Только реальными деньгами
3. Пару дней назад. Ниже дословно

• "What is the time frame for solving the problem?"

• "We apologize for any inconvenience this may cause, but the third-party payment processors we work with are currently experiencing technical issues. We are trying to solve this problem as quickly as possible and improve the quality of service. With love, your ChillBet"

Hello. I contacted the casino support and said that I left a complaint on your website. They immediately fussed and gave me money. Please mark the complaint as resolved

Здравствуйте. Я обратился в поддержку казино, сказал что оставил жалобу на вашем сайте. Они сразу засуетились и вывели мне деньги. Прошу пометить жалобу как решенную

Dear dudantik,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru