Codere Casino MX - La cuenta del jugador no se actualiza ni recibe promociones.

I am reaching out to the forum because I am experiencing the following issues:

1. In the "Game Hunters" section managed by Codere, my account hasn't received updates for the past 7 months, and my points aren't increasing. The challenges that I need to complete don't progress. I have approached the casino through all available channels, and there is no solution.

2. The poor customer support.

3. I have signed up for promotions, but the casino refuses to grant them to me. These are the same promotions they sent to me, yet when I request them, they are denied.

Me acerco al foro , ya qué tengo los siguientes problemas

1.- en el apartado " cazadores de juegos" qué maneja codere mi cuenta desde hace 7 meses no recibe actualizaciónes y mis puntos no sube , los retos que debes de cumplir en mi cuenta no avanzan me he acercado al casino por todos los medios y no hay solución

2.- la mala atención de la gente de soporte

3.- han pasado promociones a más que me he inscrito y el casino se niega a dárselas, mismas promociones que ellos me envían y al solicitarlas me las niegan

Hello Damian296,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Codere Casino MX. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when are you unable to claim bonuses? When was the last time you spoke to the casino and what was it about?

Please note that bonuses are a good will of the casino and they may refuse to give them out at any time to any players.

Looking forward to your answer.

Regards,

Nick

I have been a user for more than a year, my account is in verified order, just a week ago I updated my data

But verified since the 2nd day of opening

I have been reporting anomalies for about 30 days and the casino responds only with an automatic msg and they send me to the chat and the chat to the email and despite proving the deposits, the promotions cannot be recovered

Soy usuario hace más de un año , mi cuenta esta en orden verificada, apenas una semana atrás actualice mis datos

Pero verificada desde el 2do dia de la apertura

Llevo cerca de 30 dias reportando anomalías y el casino responde solo con un msg automatico y me envían a al chat y el chat al correo y apesar de demostrar los depósitos las promociones no se pueden recuperar

One more night of gaming without support and without receiving promotions, and despite playing more frequently, my status is not updated and the casino apparently has already forgotten my case

Una noche más de juegos sin soporte y sin recibir promociones, y apesar de jugar con más frecuencia, mi estado no se actualiza y el casino al parecer ya olvido mi caso

Hello Damian296,

As stated previously, bonuses are a good-will of the casino and they may refuse to give them out to any player without any reason given - this includes any VIP systems as well. If you are not satisfied with the current situation with them, I can only recommend to chose a different casino as nobody can force them to give out bonuses to anyone.

Is there anything else we could assist you with?

I have found excellent casino options on this platform, thank you very much

My previous comment is referring to the "game hunters" account which is no longer advancing at all, and I have read the T&C of the casino and it clearly says that growth is automatic just by belonging to the casino, and he stressed, the casino has discarded my case

He encontrado en esta plataforma excelentes opciones de casinos muchas gracias

Mi comentario anterior es referente a la cuenta de " cazadores de juegos " qué no avanza ya más nada, y he leído los TyC del casino y claramente dice que el crecimiento es automático solo por pertenecer al casino ,y recalcó, el casino ha desechado mi caso

Dear Damian296,

I'm glad to hear that your issue has been closed that way. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru