Cosmolot Casino - Se ignoró la solicitud de autoexclusión del jugador.

Good afternoon. I asked you to humanly block my account without the possibility of recovery. You told me that you did everything. But in fact, as I saw, the first operator, upon contacting, immediately restored access. For the last time, I ask you to resolve the issue amicably and ask block my account without the possibility of recovery. Otherwise, I will have to write an official complaint to the gambling settlement commission, make many posts on Facebook and Instagram about how an online casino that has a license reacts to calls for help and blocking access , due to the development of gambling addiction in the player. All screenshots from the correspondence are saved.

Добрый день.Я вас просил по человечески заблокировать мой аккаунт без возможности восстановления.Вы мне сказали,что все сделали.Но по факту,как я увидел,первый оператор,при обращении сразу восстановил доступ.Я в последний раз прошу решить вопрос полюбовно и прошу заблокировать мой аккаунт без возможности восстановления.В противном случае-я вынужден буду написать официальную жалобу в комиссию по урегулированию азартных игр, сделать множество постов в Фейсбуке и Инстаграме о том,как онлайн казино,которое имеет лицензию,реагирует на крики о помощи и блокировке доступа,в связи с развитием лудомании у игрока.Все скрины с переписки сохранены.

Hello Микола,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cosmolot Casino. Allow me to ask you a few more question before we would move forward.

Did you specifically asked for self-exclusion or account closure? Did you mention the reason of your decision to the casino? Did they respond you anyhow to your request?

Please note that if you just ask the casino to close your account, you can reopen it anytime. If you wish to close your account without the possibility to reopen it, you have to ask for self-exclusion or mention gambling addiction.,

Also Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Good afternoon. I contacted in writing, sent an e-mail, made requests in the support chat. The reason was described in detail.

Добрый день.Обращался в письменном виде,обращался с письмом на электронную почту,обращался с просьбами в чате поддержки.Причина была подробно описана.

Dear Микола,

Please note that we are not a casino and we do not have any evidence or anything you described. I would like to kindly ask you to send them to nikolas.b@casino.guru.

Dear Микола,

Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.