Efbet Casino - La cuenta del jugador se ha cerrado debido a un depósito enviado desde una tarjeta de crédito de terceros.

I deposited with someone else's card and the person holding the card wanted to play sports events with me, my thought is that I made a certain amount of money, as the last deposit was through paypay, they asked him to verify someone else's card and make a withdrawal first to it then to the desired me method, I made after successful verification an attempt to withdraw to someone else's card and to my ID, but my withdrawal was canceled when I was told that I had deposited with someone else's card and within 10 days managers will review my account and decide, although everything has been successfully verified, what will happen now, can I get advice and somehow withdraw the amount I accumulated ..

Депозирах с чужда карта и човека притежател на картата искаше да пуска спортни събития при мен, мисълта ми е че направих известна сума пари, като последния депозит беше чрез изипей, искаха му верификация на чуждата карта и да направя теглене първо към нея после към желан от мен метод, направих след успешна верификация опит за теглене към чуждата карта и към личната моя, но тегленето ми беше отменено като беше ми казано че съм депозирал с чужда карта и в 10 дневен срок мениджъри ще разгледат профила ми и ще решат, въпреки че всичко е успешно верифицирана, какво ще се случи сега, мога ли да получа съвет и някак си да изтегля сумата която натрупах..

Dear mustafababechki9i,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. By registering an account, you agree to the terms and conditions of the casino. In this specific case there is written: 

"3.4. All Customers should at all times be able to guarantee not to be:

- Acting on behalf of a third party

- Depositing money of unclear origin

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card.

- Using the services, offered by AE Group B.V., for money laundering."

Please understand, that by depositing with someone else’s credit card you have breached one of the main rules. If the casino is willing to pay your winnings out, it will be a goodwill gesture. However, if Efbet decides to confiscate your winnings, we won't go against the decision.

If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Thanks for the answer, they had said that they warned me, but I do not find such an email, if I had been warned, maybe the mistake was mine, but since it is not allowed, why do they allow to make a deposit with someone else's card, and withdrawal is already a problem, there are many cases similar to mine, I looked in the forums, but still the funds were withdrawn, I also agree to be punished next time if I deposit with someone else's card, but now I want to withdraw my funds ..

Благодаря за отговора, те бяха казали че са ме предупредили, но аз не откривам такъв имейл, да съм бил предупреден, може би и грешката да е моя, но след като не е позволено, защо позволяват да се прави депозит с чужда карта, а за теглене вече е проблем, има доста случаи подобни на моя, гледах във форумите, но все пак средствата са били изтегляни, аз също съм съгласен да ме накажат следващият път, ако депозирам с чужда карта, но сега искам да изтегля средствата си..

mustafababechki9i, there is currently no existing way for casinos to find out that players are not using their own payment methods when depositing. That is why casinos verify player's payment methods before the withdrawal is processed. Usually, during this check do casinos discover that the payment method hasn't been issued in the player's name.

As I mentioned previously, if the casino decides to pay your winnings out under these circumstances, it is only a nice gesture. I truly hope that this will be your case, but unfortunately, from our standpoint, when such a serious term was breached, we cannot push the casino to pay you just because other players were lucky.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.