EGB Casino - El jugador afirma que el pago se ha retrasado.

Good morning.

I made a deposit of 50 euros at the above casino. They gave me a bonus of 50 without asking for it.

I asked to cancel it but they said they couldn't.

I started playing and no game would open. He said they are not allowed in my country.

I tried to withdraw my money and it said that I can't because there is a bonus that cannot be canceled.

What to do ?

Thanks

I found the above casino from your site as recommended.

Καλημερα σας.

Εκανα καταθεση 50 ευρω στο παραπανω καζινο. Μου βαλανε μπονους 50 χωρις να το ζητησω .

Ζητησα να το ακυρωσω αλλα μου ειπανε οτι δε μπορουσανε.

Ξεκινησα να παιξω και κανενα παιχνιδι δεν ανοιγε. Ελεγε οτι δεν επιτρεπονται στη χώρα μου.

Προσπαθησα να κανω αναληψη τα χρηματα μου και ελεγε οτι δε μπορω γιατι υπαρχει μπονους το οποιο δεν ακυρώνεται.

Τι να κανω ?

Ευχαριστω

Το παραπανω καζινο το βρηκα απο το sites σας ως προτεινομενο.

Dear marofa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marofa,

Have you received your withdrawal from the casino yet?

Dear marofa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.