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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Respuestas a quejas de Tomas Biscuit

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Dear bmwatanasov98, I apologize, but since we haven’t received any response f... hace 2 años
Hello FlyingDutchman83,as we haven't received any response from the casino wi... hace 2 años
I am glad to hear that, marceloolliv! Thank you for letting us know. As the c... hace 2 años
Dear lvillacastin, Thank you for using the Casino Guru complaint resolution c... hace 2 años
Unfortunately, we’re rejecting this case because the player hasn’t responded ... hace 2 años
Hello anamattar1967,I am glad to hear your winnings were received. We will cl... hace 2 años
Thanks for the confirmation, secretgauloises.I am glad to hear you received y... hace 2 años
Dear Idrissi23,thanks for the confirmation. Please understand that we can't h... hace 2 años
Thank you very much for letting us know. I am glad both of your withdrawals w... hace 2 años
Dear Treview, I apologize, but since we haven’t received any response from th... hace 2 años
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