Esportes da Sorte Casino - El jugador recibió el bono incorrecto.

I registered and was going to make the first deposit in the 100% bonus up to R$300, but I didn't have the promo code. I checked with the support where he told me to go to the betting house's social networks to check the promo code.

I found the GANHE100 promo and made the first deposit of R$300 and to my surprise the bonus was credited to CASINO, but I want to bet on Football and take advantage of Libertadores and Sudamericana.

I spoke with SUPPORT who did not help me transfer the bonus or the reversal of the deposited amount.

I just want to bet on SPORTS, I don't even need a refund. but I would like the bonus in Sports.

How can you help me?

Fiz o cadastro e iria realizar o primeiro depósito no bônus de 100% até R$300, só que não tinha o tal do promo code. Verifiquei com o suporte onde me indicou a ir nas redes sociais da casa de aposta para verificar a promo code.

Achei a promo GANHE100 e fiz o primeiro depósito de R$300 e para a minha surpresa o bônus foi creditado em CASSINO, mas eu quero apostar em Futebol e aproveitar a libertadores e sul-americana.

Falei com o SUPORTE que não me ajudou a transferir o bônus ou então o estorno do valor depositado.

EU apenas quero apostar em ESPORTES, nem preciso do estorno. mas gostaria do bônus em Esportes.

Como podem me ajudar?

Dear gabrielralphi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please explain if the description of the bonus on the casino's social networks was different from what the casino provided to you?

Did you play your deposited amount on the website prior to requesting a refund? Did the casino explain if the refund is possible or not?

Thanks in advance for your reply.

Best regards,

Tomas

Good morning Tomas,

Just yesterday Cassino contacted me through Caio and everything was clarified. This bonus code is not valid for Sports. They canceled the Casino Bonus and I was able to withdraw my money.

Yours sincerely,

Gabriel

Bom dia Tomas,

Ontem mesmo o Cassino entrou em contato comigo através do Caio e foi tudo esclarecido. Esse código de bônus não está valendo para Esportes. Eles cancelaram o Bonus de Cassino e eu consegui sacar meu dinheiro.

Atenciosamente,

Gabriel

Dear gabrielralphi,

Thank you for the update and explanation. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru