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Help who can solve the problem with a casino that does not give money referring to the verification of winnings and withdrawal requests. The fact is that initially I applied for withdrawal on 11/07/22, then on 11/12/22 there was a request for verification, which I passed. On 11/13/22, my account was put on an additional check, which, according to the operator of the online chat, does not have any deadlines according to the regulations, the check is allegedly individual. In fact, the rules of the club do not have such rules for such a check. It is impossible to complain to the Administrator or write something to someone, you can only write to the chat operator !! This site wants a license from the general public, but they write as if it exists and hide it for site security purposes. The site has two mirrors; it is simply virtually impossible to find them in the public domain, the names with the logo on the site are also missing on the site itself !!!! I can show you a screenshot of the site itself, the site is allegedly called Online Casino, a strange name with that name is virtually impossible to find. I got to their site quite by accident, I was looking for an online casino in Google search and I was looking for one and it fell out to me, which is apparently SCAMMERS! I checked and saw that the casino has UAH currency and this site arranged for me by investing UAH 2000, I was offered a bonus of UAH 2000, which I used, after winning it back, I also drained money and put UAH 30,000 on withdrawal. Since 11/07/22 I can’t get my winnings. Today is 11/21/22

Помогите кто сможет решить вапрос с казином которое не отдает деньги ссылаясь на проверку выйграша и заявок на вывод. Дело в том что изначально подал заявку на вывод 07.11.22 потом 12.11.22 был запрос на верификацию которую я прошол. 13.11.22 мой аккаунт поставили на дополнительную проверку, у которой со слов оператора онлайн чата нет ни каких сроков по регламенту проверка яко бы индивидуальная. На самом же деле в правилах клуба нет подобных правил на такую проверку. Пожаловаться Администратору или что то написать кому либо невозможно, можно писать только оператору чата!! Данный сайт ховает лицензию от общего обозрения но пишут яко бы она есть и прячут ее в целях безопасности сайта. У сайта есть два зеркала найти их в общем открытом доступе просто фактически невозможно, названия с логотипом на сайта на самом сайте так же отсутствует!!!! Могу показать скрин самого сайта, сайт яко бы называется Online Casino, странное название с таким названием их найти фактически невозможно. Я к ним на сайт попал совершенно случайно я искал онлайн казино в Gugle поиске и искал одно а мне выпало именно это которое по всей видимости МОШЕННИКИ! я проверил увидел что на казино есть валюта грн и меня этот сайт устроил вложив 2000 грн мне был предложен бонус 2000 которым я воспользовался, отыграв его я ещё слил денег поставил на вывод 30,000 грн. Вот с 07.11.22 немогу получить свой выйграш. А сегодня уже 21.11.22

Respond if someone played at this casino, since 11/07/22 I can’t pick up the winnings. The casino is called Online Casino, maybe someone has also suffered from this apparently not honest online casino.

Отзовитесь если кто то играл на этом казино, с 07.11.22 немогу забрать выйграш. Казино называется Online Casino, может кто то так же пострадал от этого по всей видимости не честного онлайн казино.

Hi, I'm sorry you're having trouble. I noticed you have already submitted a complaint what was a good step. I hope my colleague Nick will be of to help you. It is certainly not a good idea to search for casinos and visit them via Google search without checking them in detail before, as for example here via Casino Guru. Where you can check the reputation ratings (an example) at each listed casino or see the complaints section in general and decide before playing there. I understand that bonuses are very tempting and can impress players, but don't forget that it's just a marketing tool to attract the public. If it is just loss, it usually happens in casinos, but in the worse case, the fraud can occur in dishonest casinos, and you also need to consider that players often hand over their sensitive data for verification. Therefore, every player should definitely not underestimate the choice of a casino. Please answer Nick's questions now and stay in touch with us. Thank you

Thanks for the wishes right now I am sending all the docks on this site for requests for withdrawal on checks in general now and I am doing this, I hope that somehow you can help me solve this problem.

Спасибо за пожелания прямо сейчас отсылаю все доки по данному сайту по заявкам на вывод по проверкам вобщем сейчас этим и занимаюсь я надеюсь что как то возможно вы паможите мне решить эту проблему.

Hi, thank you for a all the documents and detailed description which you uploaded to your complaint. You said that the verification itself started 12.11.2022 and additional check the day later. I understand that it is unpleasant situation and their T&C seems to be uncertain but as Nick already stated in his answer, in the case where account verification is being dealt with, we give the casinos 14 full days to verify the account and make the payment.

I think it would be wise to wait a little bit more, at least to the end of this week. I understand that by saying "I answered your question in full, there will be no other explanations" it could seem that they are not going to communicate anymore but on the other hand they might need simply more time to proceed it. Stay patient now please and let's wait for Nick again. 🤞

I’m already waiting for another choice, I have no other choice, the verification of my identity itself was completed on 11/12/22, this site can immediately be called not the most honest in relation to the players, because before applying and who else on 11/06/22 I offered to go through verification twice, one might say it was asking myself, they answered me that it was unnecessary to do this, since verification was not necessary for the withdrawal, and they answered that the processing time for the application was up to 5 days, imagine the maximum time of these five days is suitable, and 3 hours before that they request verification, it seemed to me even at that moment suspicious because from my practice and I play and played a lot where on honest sites they immediately request verification up to 24 hours and do not wait five days and then request it.

Я и так жду другого выбора у меня нет, сама верификация моей личности была завершена 12.11.22 этот сайт сразу можно называть не самым честным по отношению к игрокам потому как перед подачей заявки а кто ещё 06.11.22 я предлогал дважды пройти верификацию можно сказать напрашивался сам, мне ответили что этого делать ненужно так как для вывода верификация не обязательна и ответили что срок обработки заявки до 5 дней вот представьте подходит максимальное время этих пять дней, и за 3 часа до этого они запрашивают верификацию, мне ещё в тот момент это показалось подозрительным так как из своей практики а я играю и играл много где на честных сайтах сразу до 24 часов запрашивают верификацию а не ждут пять дней а потом ее запрашивают.

Hello,

I checked your complaint briefly to find that Nick will certainly need more time to go through it.

I find it very interesting that the casino is probably missing the name, as far as I can tell. On the other hand, allow me to say that sometimes verification takes even a week, so I'd say that this one is not so bad - whatever this is. Let's just hope that you will get the winnings.

Are you able to get in touch with the operator or support at the moment? This is always a good sign.

Yes, I have a connection with the chat operator, after my complaint was filed, they began to respond a little better, because I notified them about this. The name of the site as the casino chat operators are called is called Online Casino. The names, of course, are so-so ((although on the site itself, as you also see, there really is no name.

Да с оператором чата я связь имею, после моей поданной жалобы что то начали чуть лучше отвечать ведь я их об этом уведомил. Названия сайта как называют операторы чата казино называется Online Casino. Названия конечно так себе(( хотя на самом сайте как вы тоже видите действительно название нет.

Hello matrosov033, so this is at least positive news that they are trying to communicate better. It is also very important they start communicate with Nick. I hope they will find positive solution for you in this case.

Yes, I agree with you, I will wait for news from Nick)

Да согласен с вами буду ждать новостей, от Ника)

Hello,

would you be so kind and rewrite what is said in the PrintScreen you posted in your complaint, please?

I'd like to know the casino's answer but it is all in the Ukrainian language, so I can't read it. 🙁

Radka I didn't quite understand what you asked me. What is PrintScreen?

Radka я не совсем вас понял о чем вы меня попросили. Что такое PrintScreen??

Hooray!!!! I just received the first amount of 4900 UAH, just those 30,000 thousand were divided into 6 plots

Ура!!!! Только что получил первую сумму 4900 грн просто те 30,000 тысяч были разбиты на 6 плотижей

Yes yes

Hi, simply "screenshot" in other words 😉

Hi again, that's great, congratulation! Sometimes things aren't as bad as they first seem, right? 🙂 Keep us still informed please. I hope it is gonna be a smooth process. 🤞

Hi, "yes, yes" like a agree with the name of this thread? ..Any experience?