Quick question to anyone that can help please.
I complained directly to the casino and they have said I agreed to their T&C on sign up. No mention of the transaction masking etc.
Do I go to the 3rd party merchants now or the bank? Mindful these transactions were in December and only have a limited period of time to raise a chargeback.
Let me guess - Catherine, Santeda Compliance Agent??
Guys I need help if anyone has contact info for dsservltd, musicreverb and tsinda limited, I’d be very grateful!
dsservltd es destream.net, nunca recibí ninguna respuesta de ellos, ni por correo electrónico ni por chat en vivo.
Incluso si desea presentar una devolución de cargo a su banco, necesitará un comprobante que demuestre que intentó contactar al comerciante, preferiblemente por correo electrónico. No iniciaría una devolución de cargo sin contactarlo, así que corríjame si me equivoco. Tres de mis proveedores de tarjetas de crédito querían un comprobante del intento de contacto, idealmente seguido de un recordatorio por correo electrónico en caso de que el comerciante no respondiera.
Write to the Czech authorities at :
fau@mfcr.cz
posta@mpo.cz
Below is what I've written:
Formal Complaint Against Hashtrix Sro – Request for Investigation
Dear Czech Authorities
{My data}
I am writing to formally request your intervention regarding potential violations of Czech and EU financial regulations by Hashtrix Sro, located at Vlkova 532/8 Praha, Hlavní město Praha, 130 00 Czech Republic, registration number 07225644
### Summary of the Issue
I recently conducted transactions through the company’s platform, in order to be able to add funds into the accounts of an illegal casino based in Curacao, to which I normally should not be allowed to send any funds (given that my bank blocks all transactions related to gambling, based on their MCC Code. Also, such payments should be marked as high risk, given that the funds ultimately head outside the EU and to illegal busines.
I discovered that Hashtrix Sro is operating as a payment processor for illegal online gambling platforms operating without proper licenses. The casino to which I paid is : https://www.luckyones.com/ , based in Curacao. I will attach proof of the transactions from the casino's webpage, so you can link them with the real payments that I made to the Czech company hashtrix.
The company has engaged in questionable financial practices, including:
1. **Processing transactions for unlicensed gambling operators**
-The company facilitated payments for gambling transactions that should not have been processed.
2. **Failure to conduct KYC/AML checks**
- This violates the Act on Selected Measures against Legitimization of Proceeds of Crime and Financing of Terrorism (Act No. 253/2008 Coll.).
- The company did not properly verify my identity or that of the receiving party, despite handling high-risk transactions.
3. **Use of incorrect MCC codes (Transaction Laundering)**
- I had a gambling block activated on my payment method.
- Despite this, Hashtrix Sro processed a gambling-related transaction, which means they must have intentionally miscategorized the payment to bypass restrictions.
- This raises serious concerns about fraudulent activity and transaction laundering.
4. **Evasive and misleading responses from Hashbon and Exchmatrix**
- I initially contacted Hashbon (
https://hashbon.com/, the platform to which I made my payments. They falsely claimed they were not connected to Hashtrix Sro.
- Instead of responding directly, they instructed me to contact support@exchmatrix.com and aml@exchmatrix.com, which are contact emails of https://exchmatrix.com/).
- Exchmatrix is yet another Czech platform allegedly used as a gateway for illegal gambling transactions.
- This deceptive redirection appears to be an attempt to distance themselves from liability and obscure the actual money flow.
### Concerns Regarding Money Laundering
The company operates multiple suspicious websites that serve no real business purpose other than to facilitate unauthorized payments:
- https://hashbon.com/
- https://exchmatrix.com/
These skeleton websites are non-functional, yet they are officially linked to Hashtrix Sro. This strongly suggests that the company may be engaging in money laundering activities by funneling funds through fake platforms.
### Payment Details
I made payments through my VISA Card 416598XXXXXX0845**, totaling €3,290 over seven transactions. These transactions were processed despite the fact that proper KYC and AML checks were not conducted, making them unlawful under Czech and EU financial regulations.
### Formal Requests
Given the gravity of these violations, I urge your agency to:
1. Investigate Hashtrix Sro, Hashbon, and Exchmatrix for their involvement in unauthorized gambling transactions and potential money laundering.
2. Assess the company’s compliance with KYC and AML regulations, as their current practices appear to violate Czech and EU financial laws.
3. Ensure the refund of the unlawful transactions, as the company failed to verify both parties involved, and broke the law by processing them.
4. Confirm receipt of this complaint and inform me of any further steps required from my side.
For reference, I am attaching my full communication history with Hashtrix Sro, Hashbon, and Exchmatrix, and payment confirmations. I am also attaching an existing order against them that I found on the intenret. It is the same company. I trust that your agency will take the necessary actions to uphold financial integrity and consumer rights.
I look forward to your confirmation and further guidance. Once again, I state that I would be interested in the refund of the €3290 sum.
I can help with specifics for different countries, just let me know which ones you need
Conseguiste algo de la empresa hasztrix sro???
Algún contacto??
They do not even need all that they just do it to be awkward mine were all raised without that
I received all of my refunds from Destream. Someone posted on here weeks ago the emails of Cyprus police and other people so I sent one to them and it worked
Esto probablemente varía de un país a otro, con diferentes obligaciones y leyes... Alemania...
Nah its the same here some banks ask for it and some do not bud
I received all of my refunds from Destream. Someone posted on here weeks ago the emails of Cyprus police and other people so I sent one to them and it worked
You are lucky 😉
I've done the same. Reported them to Cyprus police, central bank, mokas.
Result: destream banned my email and my emails are returned as 'spam' to me.
Nope fatpirate team. No name. My vip manager hasn't even bothered to put his name to it
Thankyou!
Isn’t it funny how all the Santeda sites are ‘separate entities’ until you send an email to them and their intermediary banks copying in the relevant regulatory authorities, journalists investigating unlicensed gambling etc. then find yourself blocked from MyStake and Goldenbet. Hmmm.
Everyone that have had transactions to MyDates/Grottobook -watch out!
I just discovered that they had deducted money (30e) from my card, I have not approved that transaction.
The day before the transactions I had received an email that an account was created for me at "Lux-books". I am thought it was just spam, but I am pretty sure it is connected to this transaction.
The same thing happened to me on the 20th from DSGNHUNT. I contacted them and the next day a small unauthorized charge!
I also contacted their owner on linked in so maybe that helped as well. I can’t sent you my letter as I was told I couldn’t pursue anything else against them
Wow!! How soon after did this happen after you contacted grottobook/MYDATES?
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
