OMFG I had a massive argument with Kingdom casino as they was breaching my GDPR and KYC and they closed my account with over £600 owed and now my Tucan account is also now closed with over £500
It looks like the 2 sights are the same
If you want to say something namely your experience with Kingdom casino please do so in the thread dedicated to it.
I would like to hear what happened.
Tucan and kingdom are the same.dude that's the only logical explanation of why when they closed that kingdom Tucan got shut down too
They are not related form what I have seen.
Can you please post me url address of this casino, so I will be sure about which we are talking about? 🙂
It's strange if there not as I had zero problems with but after Kingdom shit me down I can't get into Tucan. If you can get the money owed from Tucan that would help
https://tucancasino9.com/?login=1
https://kingdomcasino8.io/?login=1
really sad about this. They owe me and now I'm screwed
Hmm, strange, maybe they blocked you if you can't access your account. Didn't they say anything about this? Have you tried sending an email?
I would probably use the complaint form for this situation and our team will see what can be done.
Are you in?
I'm furious Tucan has waited 6 days and then closed my account . They have paid me 3 times up to this point too..it.has to be because of Kingdom. I shall try the form
But as I said, based on what I've seen, this casino has nothing to do with the casino you're talking about.
Try complaining, especially since they closed your account.
We'll investigate it. 🙂
Finally got the to admit they owe me now it's up to you guys.
We will try to do what we can.
Cheers bud .
FYI KINGDOM has told me I have breached KYC and blacklisted me but will send me my winnings in 14 days. I didn't breach KYC they did !
I spoke with Tucan and have sent over a screenshot of them confirming I'm owed €580 but there not responding to my emails
I would say it's quite complicated. But let's talk about the Tucan casino.
So, in this case, has anything changed or not?
With regards to Tucan-Nothing apart from confirmation that they owe me money. I have sent multiple emails and no reply
Hmm, pity.
Then we have to wait till we contact the casino I guess.
Hope everything will be resolved somehow.
Tucan is just fobbing me of and I really need that cash as I have nothing left.
All I'm getting is short staffed BS
We can't find your account
Ect ect ect.
I have been waiting since the 23rd and then they shut my account down with no explanation. I had 3 payments of them up to that point too. Jaro and his team are trying to sort it at the moment
Tucan is just fobbing me of and I really need that cash as I have nothing left.
All I'm getting is short staffed BS
We can't find your account
Ect ect ect.
You didn't tell me that the casino can't find your account. Did they tell you that via email?
Veronika is dealing with your situation, but it won't be resolved immediately because there are other complaints from other players as well.
I see that several players have the same problem. I will also say that we give casinos 14 days to pay out to players, and if you are approaching this time limit and nothing has happened, you can use our team.
However, you didn't have to provide any documents, did you? What excuse did they use?
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