hace 3 días
¿Puede un casino del que estoy autoexcluido negarse a proporcionarme una copia de las conversaciones que tuve con uno de sus agentes (que ya no trabaja con ellos) donde indico claramente mi adicción al juego?
Traducción automática:
Solicitud de chat en vivo
ayer
I believe that if it is needed as evidence, they should provide it, of course.
May I ask if it is needed in some of your complaints here on our website?
ayer
Si es necesario presentar la denuncia contra rokubet
Traducción automática:
ayer
You know the casino can refuse anything.
The point is whether the explanation provided makes sense or whether they just don't want to cooperate in general.
Some casinos even say they can't provide chat transcripts; in some cases it is really a sort of platform issue, especially if your account is already closed and the person has left the company.
It is sad you did not capture a screenshot. 🙁
ayer
¿Y de hecho me dicen que no me pueden facilitar las transcripciones, se niegan a facilitármelas porque hay pruebas en su contra, así que no hay nada que pueda hacer?
Traducción automática:
hace 4 horas
I understand the casino said they can't provide the transcript. I believe I already added another insight to it.
As far as I can see, you are convinced the casino refuses instead of technically not being able to provide it. Ok, I have no reason to oppose your opinion.
To form my own though, could you tell me how exactly you were told that the transcript is not available?
In any case, I don't think there is much you can do.
Out of curiosity, I spotted many recently opened complaints, and all seem to be related to the same matter. Is that so? Well, every time you intend to self-exclude in a casino, always capture a screenshot of your formal request, especially if you mention gambling issues.
