I saw the letter, but I don't remember exactly when. Our team told me that if I had clear evidence and it was true, they would change it.
I don't know anything more about it. I don't know how long we should wait, but I can ask them about that too.
I've sent multiple emails to so called license Holder and they didn't answer from March this year.
They simply refuse to give the details!
If I login with different email on the casino support they answer but very clueless, I've asked about license and they Said they are in process of renewal,but they give the same automatic answer for Months.
I don't understand how they even approach customers without a valid gambling license? HOA is this possible? We customers we don't have any options to debate or go against they're decisions... Without a strong gambling authorities they can do anything against they're customers,like they did with me! Simply refused to pay my raw balance and they Fabric fake scenarios about bonus abuse and refund. I think we should gather together and make a petition against this fraudulent organisation .if you look on Trustpilot platform they reply on my 1 start review with a fake course of events that didn't happen!
I discussed this with our team and they said that you can still see the license through some VPNs. However, given that Curacao is constantly updating the list, I would say that it is not entirely verifiable.
So, the latest information I have is that we should set it as unverifiable in our review until Curacao publishes its list, and if it is there, we will reset it, and if it is not, we will remove it.
Hola,
¿Alguien podría decirme si recibí un pago de 1Red recientemente? El segundo pago se acaba de aprobar, pero aún no se ha depositado dinero del primero en mi cuenta bancaria.
A mí me pasa lo mismo.
Los dos últimos retiros fueron aprobados, pero aún no ha llegado nada a mi cuenta bancaria.
Anteriormente, los pagos siempre eran instantáneos en mi cuenta bancaria.
¿Cuando se aprobaron los pagos?
¡Entonces pagarán! ¡Eso es lo más importante! Tengo un saldo de 13.000 €...
¿Y ya recibiste tu último pago?
No, todavía no
Así que para mí también se ha retrasado...
Solicité 1000 el 8 de abril, 1000 el 6 de agosto y 1000 el 8 de septiembre. Los tres fueron aprobados, pero aún no he recibido el dinero. Tengo un gestor VIP de 1Red con quien hablo por Telegram cuando tengo algún problema. Su respuesta es la misma: el dinero está en camino y, al parecer, el problema está en mi cuenta bancaria. Bueno, es la misma cuenta que tenía cuando hice el retiro, y funcionaba bien entonces. Esperaré a ver qué pasa, pero, piloto profesional, por favor, avísame cuando recibas el dinero.
If you've been waiting this long, I don't understand what they could still be dealing with. Based on what you're saying, have you been waiting a year? Why didn't you file a complaint when all this was happening? From what I've seen, you've already had problems with this casino regarding withdrawals before and you solved it.
Lo sentimos, ¡hay un error! Todas las solicitudes de retiro se enviaron en agosto. El 08/04/2025,
06/08/2025 y 09/08/2025.
I understand that clearly. Nothing happens, mistakes happen sometimes. So, we give casinos 14 days to withdraw, if they fail, then we would try to help if you are interested.
For now, I would be patient.
However, when they told you that the problem is with your bank account, what exactly does that mean, what problem?
Did you ask if changing the payment method would help?
¡Hola! ¡Acabo de recibir dos pagos! ¡Qué bien!
Perfect, so let's wait for the last one. 😀
You think it was bearable and it wasn't so long? 🙂
No, el problema es que de repente ganaste un buen premio y te preocupa que el casino no te pague. ¡Pero 1red es justo y cumple su palabra!
Is not true ,they blocked my account and confiscated 27.000 euro real balance and they didn't showed any proofs why . Not even to casino Guru officials. You can see my unsolved complain here .
So I don't agree with you're statement that they keep the promise!
Couple days ago deposited 4000cad win up to 30k first withdraw 1500 is ok take 24 hours, now is already 50hours for second one 2250 hope I have good luck to withdraw
They can block any account without any warning and without showing proofs of wrongdoing from you're side. And in top of that currently they don't have any license to operate from any gambling authority!
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Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
