How to make a complaint regarding this casino with their license authority?
Hi, I'm afraid I'm not going to please you with my answer, but so far we don't seem to have found any contact to this licensing authority. In fact, no one has contacted us where we have tried to write, so I have a feeling that there is not much you can do with this authority.
Anyway, what's your problem ?
A la autoridad del juego. Bien recibido y anónimo saludos GM
Hola a todos, soy nuevo en Guru Board.
Y al igual que tú, gané 300 euros en (5bonuses) Casino. Hace 10 días que me dicen que pronto llegará el pago, pero nada, nada, llego.
Hemos pensado detenidamente en lo que podríamos hacer, hemos investigado y hemos encontrado esta información: el operador de este casino es (Nitrospins Casino con licencia en Curazao), el casino hermano Betsolino y 5Bonuses Casino tienen licencia en Costa Rica y están regulados supuestamente por Khanawake Gaming. Comisión. Creo que los dos casinos sólo sirven como tapadera para que no se pague dinero.
Debido a que en Costa Rica la licencia no es seria y está bien controlada, he invertido 25 euros, hay una ( autoridad de juego de los países donde puedes informar esto) y pronto desaparecerá del mercado alemán. Y perseguido por ellos. Buena suerte a todos
Hi, I'm sorry you're in this situation. Did the casino also tell you why you haven't received your money yet ? Did the casino ask you to verify ?
As far as the license is concerned, you are right, Costa Rica is not one of the better ones, so it would probably be difficult if you contacted them about the whole situation.
Anyway, I saw that you filed a complaint so I wonder how it will turn out.
If you have anything new definitely let me know.
Hey, I noticed your review says this casino is licensed in Costa Rica, but from my experience, they don’t actually have that license. When I asked them for details, they promised to send them via email but never followed through. Can you provide proof that they have the Costa Rica license? Otherwise, it’d be good to mention that they might be operating without a license.
Foto que anuncia con licencia de Costa Rica 
I have been telling this to Casino guru for months, no reaction.
Hey, I noticed your review says this casino is licensed in Costa Rica, but from my experience, they don’t actually have that license. When I asked them for details, they promised to send them via email but never followed through. Can you provide proof that they have the Costa Rica license? Otherwise, it’d be good to mention that they might be operating without a license.
Hi, I've had it checked again. I can see the validator as well as another player sent it, but I can't click on it. However, it is possible that it can be verified some other way, so I asked about it and will let you know if I find out more. I've already been told once that they have this license so we'll see.
Hola chicos, 5bonuses Casino ya no está disponible en Alemania, casino hermano de betsolino. Y creo que betsolino tendrá el mismo destino, ciao.
Lástima que los 300 euros ganados se hayan ido
I will inform our data team regarding this. They will check it out and change it in the review of the casino if it's so.
Thank you, and I am sorry about the outcome here.
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