hace 2 meses
I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot
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hace 2 meses
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
hace 2 meses
Tampoco digo que hayas hecho nada malo. Pero en un comentario a B7casino creo que decía que no había recibido dinero, pero eso no es cierto. Debido a un error de mi banco, B7casino no había recibido ningún dinero de mi parte, lo retiraron con mi permiso para retirarlo de mi cuenta. ...el problema sigue siendo que mi cuenta está bloqueada y no recibo mi pago de 3000 euros y que todavía quedan 1400 euros en mi cuenta. Los correos electrónicos no se responden y el resto lee arriba. He abierto una queja con ustedes y no sé qué más hacer...lo siento
Traducción automática:
hace 2 meses
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
hace 2 meses
Inmediatamente informé esto cuando abrí la queja, pero usted la tradujo incorrectamente, pero fui inmediatamente abierto y honesto. El hecho es que ahora no tengo ninguna deuda con ellos. Y, sin embargo, todo está bloqueado. Y entonces no recibo mi dinero. Estoy verificado y todo por ellos. Siempre he recibido pagos anteriores de forma ordenada. Antes eran solo 50 euros o 100 euros a la vez, ahora son 3000 euros y luego los 1400 que hay en mi cuenta.
Traducción automática:
hace 2 meses
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Editado por el autor hace 2 meses
hace 5 días
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
hace 5 días
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
hace 5 días
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
hace 4 días
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
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