hace 5 días
Hola, incluso ya lo tengo por escrito que es culpa de ellos, según LiveChat, pero sigo sin estar bloqueado, ahora he bloqueado la tarjeta de crédito por mi propia seguridad.
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Tema general sobre BassBet Casino (página 3)
hace 4 días
Very good step! Please also make sure to forward the statement in writing you mentioned to Michal. He will surely put it to good use!
Do you have someone close to help you get through this, please?
hace 4 días
Update:
so in my last update last week I had mentionned that they have accepted all my documents, there was only one left I needed to send them which is my proof of address, so I sent them proof of my old and also new address, that was one week ago.
Today they finally answered me asking me again for all of the documents I already sent and got approved last week.. So I sent them all over again, hopefully this time I won’t have to wait another week for nothing.
ps: All my documents are legit and in good quality so no concerns about that
hace 3 días
I'd probably be getting quite angry because I don't see why they would ask the same thing again if you already sent it to them last week and it was approved.
Anyway, I can see that you have a lot of patience, although what else is left for you. If this drags on and nothing comes of it, we will try to help you with our complaints team.
I hope it will soon be over and you will be able to withdraw the money. 🙂
hace 3 días
Ich bin trotz dieser Email, immer noch nicht gesperrt, mein Kollege hat es überprüft 🤦♀️
Dear Kerstin,
Thank you for contacting our support team.
We would like to inform you that, in conformity with our Terms and Conditions, any balance in your game account will be voided during the process.
Please, confirm your decision and acknowledgment by replying to this email.
Our Casino is fully committed to supporting Responsible Gambling initiatives and encourages you to find information about Responsible Gambling at the websites of the organizations below. Apart from professional help, you will also find applications, which, when downloaded, limit your access to gaming.
https://responsiblegambling.org/
https://www.gamblersanonymous.org.uk/
https://www.gamblingtherapy.org/
If you have any additional questions, please, do not hesitate to let us know.
Best Regards,
Customer Service
hace 3 días
I'm speechless.. I honestly hope this is some way of very stupid translation, because I can't believe you have to confirm you agree with the balance to be voided. Personally, I see no reason why you should even confirm your request once more. Not to even mention the balance involved.
Please let Kristina know about that immediatelly. This is far too serious, I'd say!
hace 3 días
Hola Radka, no les confirmé que pudieran quedarse con mi dinero, pero les pedí que lo pagaran. 
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hace 3 días
No hay forma de darse de baja de su lista de correo. He solicitado muchas veces el cierre permanente de mi cuenta. Envían correos con un bono de 5€ o 20 giros gratis. Cuando intento iniciar sesión, me aparece "Su cuenta está siendo revisada", pero no la cierran definitivamente, sino que siguen enviando spam. Si consigues que te eliminen de la lista, los de ese casino te añadirán de nuevo. Debería haber una ley a nivel de la UE para estos casinos basura.
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hace 3 días
Hola Radka, no les confirmé que pudieran quedarse con mi dinero, pero les pedí que lo pagaran.
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hace 2 días
The only reasonable response, I'd say.
Once more, though, I ask you to add this latest issue to the complaint thread. Just as you write a post on the forum, feel free to add all those screenshots there. Especially the casino's previous suggestion is very important, because it makes no sense. Instead, it was highly unfair.
hace 3 días
No hay forma de darse de baja de su lista de correo. He solicitado muchas veces el cierre permanente de mi cuenta. Envían correos con un bono de 5€ o 20 giros gratis. Cuando intento iniciar sesión, me aparece "Su cuenta está siendo revisada", pero no la cierran definitivamente, sino que siguen enviando spam. Si consigues que te eliminen de la lista, los de ese casino te añadirán de nuevo. Debería haber una ley a nivel de la UE para estos casinos basura.
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hace 2 días
Hello!
As I posted in the other thread, the situation is getting really desperate.
It was just last Wednesday during a call focused on complicated player issues when my colleagues mentioned the increasing trend of such massive group promotions and casinos inability to ensure excluding addicted players from email campaigns once their accounts have been closed due to addiction.
We agreed such a situation is troublesome and should be avoided. However, there is always some catch. We believe we can try to help only if such emails are sent from the official casino email, not through affiliate partners or promo partners. Third parties, despite how it may sound, are beyond our reach.
I can imagine the same may be happening with many more previously closed accounts; it does not matter whether the addictions were involved or not. Also, I have already heard that such accounts have not been, in many cases, technically fully closed. Just as you said, "under review" or something similar.
When it comes to the mailing lists, perhaps asking the local authority overseeing GDPR compliance may lead to something.
In any case, feel free to submit a complaint about that. In my opinion, permanent account closure is a reasonable request and the casino should be - within reasonable borders - acting accordingly.
hace 2 días
Lo puse en CC en cada correo electrónico.
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hace 2 días
Ok, that's good.
I really don't like where this is going, to be completely honest with you.
hace 2 días
Radka, yo tampoco, espero recuperar mi dinero 😬 Por suerte ya no puedo jugar en ningún otro lugar, me banearon en Oasis.
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hace 7 horas
Hola Radka, están intentando por todos los medios, al momento del cierre de la cuenta, por la adicción al juego, 
Yo todavía no era cliente VIP
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hace 15 mintuos
Hello,
we are all very concerned about those practices and my colleagues are constantly trying to educate casino representatives about how wrong and dangerous for players such an approach is!
Hold on, please. Michal is on it.
