hace 1 año
Si quieres hablar de cualquier tema relacionado con BetNFlix Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre BetNFlix Casino
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hace 1 año
Ayer deposité 10 euros a través de Trustly en el casino BetNflix y gané un par de cientos de euros. Jugué sin bonos. Ahora he intentado retirar mis ganancias, pero el llamado KYC del casino parece muy lento. Escuché que tomará por lo menos tres días revisar la carretera. Les envié todos los documentos requeridos. Estoy esperando a ver cómo va esto. Escribiré aquí sobre el resultado final.
Traducción automática:
hace 1 año
Hey there.
Congratulations first 🙂.
Have you managed to pass the KYC in the meantime? I hope you have. Honestly, three days sound annoying, but it could be far worst... But it does not matter at this point, I'd say.
Just a silly question, how did you end up playing in such a bad casino? Did you see the security index?
Anyway, I'll wait for the update!
hace 1 año
Gracias por tu mensaje, Radka. Sí, suelo leer las reseñas con más atención.
Fue en otro sitio de juegos donde encontré este casino en particular. No hubo advertencia.
Tiendo a poner un diez aquí y otro aquí y ver cómo se ve el casino. En la superficie, BetNflix no parece inusual en absoluto.
Bueno, de todos modos, se pasa mi KYC y se verifica mi cuenta.
Puse un par de cientos de retiros. Parece durar 🙂 Me pondré en contacto el lunes si escucho algo nuevo.
Traducción automática:
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hace 1 año
El retiro del dinero ahora se ha realizado con éxito.
Así que todo salió bien. Un poco lento, pero funcionó de todos modos 🙂
El servicio de atención al cliente del casino fue rápido y amable durante todo el proceso.
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hace 1 año
You have no idea how glad I am! 🙂
The moment I saw the warning saying: Very high value of withheld winnings in player complaints in relation to the casino's size
I was kind of nervous, you know?
Thank you for letting me know. Just a tedious question, are you staying with them? According to your personal experiences, it didn't sound that bad, though I'm still a bit concerned myself 🙂.
hace 1 año
Tal vez no. Después de todo, hay otros casinos en el mundo 🙂
¡Volvamos a los negocios!
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hace 1 año
I bet you're right! 😀
May Lady Luck covers your back! Once you're lucky, check out the new forum"winning" feature 🙂
hace 1 año
This is insane, I have used hundreds of betting sites/casinos and I have the "regular" documents saved that I use every time to complete a KYC verification. However, this time suddenly NONE of those is an accepted document?? I have been fighting for 3 days now getting very slow automatic replies. It seems like NO ONE at the site gives a damn about the customers. I even had to order a "Proof of Residency" that I had to pay 10€ of my own money for just to proof my address because no other document was good enough to prove my address.
This is scary. Please, someone get this site closed down. I am amazed.
hace 1 año
Hello.
Well, the casino should explain why all those documents are not enough. Or more specifically, what seems to be wrong with those?
Could you share the list of rejected docs and also the reason stated by the support - if possible? I believe it may help others, at least.
hace 1 año
Hey,
As we all know, it is an age-old tactic making the KYC process difficult to make customers, even potential gambling addicts lose their money before they can withdraw it. It is a business, I get it. However, this "BetnFlix" is going way too far with it.
As a proof of address, they only accept a "Proof of Residency from the Digital and Population Data Services Agency".
Even sending a proof of deposit was way more difficult than to any other sites. But the address really was a pain.
In Finland you can only get a Proof of Residency by paying 10€. So, in order to withdraw from this site you have to pay 10€ of your own money extra if you don’t have a Proof of Residency waiting around already.
Today I got an e-mail finally saying that my account is verified and I should get my withdrawal in 2 business days.
Except if they still need "additional documentation"
So, I am pretty sure they will be asking for additional documentation as well 🙂
Terrible.
hace 1 año
I'm aware of they delaying tactic you just mentioned, but it's less common than you might be thinking. There are numerous reasons for slow withdrawals. Sometimes, it related to tech. issues with the payments provider, in other cases, it might be simply because the casinos lacks employees (vacation, sickness etc.). I remember when I wanted to get verified with Revolut many years ago, it took them over 14 days to verify my documents, because there wasn't anyone who could read the documents written in Czech language except someone who was off for 2 weeks (that's how I understood the situation).
Some casinos operate with a very small teams so the processes may take a lot of time. I'm more concerned about the specific proof of address they requested from you. They don't need to request this specific document at all and if they do, they should refund you the 10 eur. By the way, have you noticed the very low safety index they have on our website?
hace 1 año
Yeah I completely understand, issues and delays with the payment provider being probably the most common reason for slow withdrawals etc.
I agree on the fact as they should refund the 10 eur. as that is crazy that only one specific document is good enough to proof your address. But the refunding will never happen, so I am not even bothering to think about it. It was 10€ wasted, but at least now I know to stay very far away from this site and let others know it as well.
No utility bill is good enough for them. I even sent a government issued tax return -letter to them which is, I’d say, the most legit way to proof your address possible. But, still no.
I have now noticed the low safety index, which makes complete sense after experiencing all this myself. I should have checked it before touching this site and I will make sure to check them in the future.
hace 1 año
I think it is great you shared this part with us, not every player is used to checking the reviews or safety index, and by sharing, you might help others avoid this place. So - thanks!
I would normally say something like: "You should consider submitting a complaint because it feels natural when the casino is making such a mess", but I understand you don't bother anymore.
Fair enough. 🙂
Just one thing, may I know how did you come across this casino? Advert, banner, perhaps?
hace 1 año
Can’t exactly remember how I came across the casino. I think it was some kind of a list of new casinos so I thought I’d give it a go. How wrong I was 😂
hace 1 año
Hey is this casino legit?? I played so much casinos but this one is sofar the horrible one. I won some money after i want withrawal i needed to verify i did it(horrible one) never got some verivication experience like this one. But finally it succeeded now i am waiting 3 days for pending witrawal still no sound from them. And the most annoying part is you can only withrawal 1000 at the time it gonna take for ages i thing maybe i never see the money
hace 1 año
¡Hola!
Entiendo vuestro dolor villeoinas y ugcn.
Yo mismo soy un jugador muy inexperto. Me pasó hace como un año que gané más de 4000 euros con un depósito de 10 e. Fue entonces cuando comencé estos trabajos de juego. En ese momento estaba jugando Tombstone RIP en el casino Wazamba.
Las medidas KYC del casino realmente me estresaron. Incluso tuve que pasar por una videollamada donde se veía el rostro de la persona de nuestra zona, pero no la identidad del entrevistador. La entrevista se realizó en inglés. La entrevistadora era una joven alegre y me sonó que hablaba inglés de forma finlandesa, etc.
Al final, conseguí mi dinero. del casino, aunque tomó mucho tiempo (=varias semanas).
¡El sitio web de Casino Guru fue de gran ayuda para resolver el problema!
Pensé que aliviaría tu dolor contándote la anécdota anterior.
Mencioné anteriormente que gané un par de cientos de euros en el casino Bet'n'flix. Para obtener mi dinero en ese momento, tuve que enviar fotos de facturas de electricidad, etc. y mi propia cara combinada con mi licencia de conducir, etc. Sin embargo, no hubo necesidad de hacer una videollamada con ellos 🙂 Aún así, tomó muchos dias. Sin embargo, el dinero salió bien al final.
Y mira, cuando de repente no me lo creo, reinvertí 10 euros en el casino Bet'n'Flix la semana pasada. Nunca pongo más a la vez. Esta vez gané 100 euros. El dinero llegó a mi cuenta en un par de días.
Espero que todo vaya bien para el resto de ustedes. ¡Deseo grandes victorias para cada tipo! Gracias también a Casino Guru por la ayuda.
Traducción automática:
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hace 1 año
Aaah, it happens so often. Well, one never knows, especially when it comes to fresh casinos!
hace 1 año
Hey is this casino legit?? I played so much casinos but this one is sofar the horrible one. I won some money after i want withrawal i needed to verify i did it(horrible one) never got some verivication experience like this one. But finally it succeeded now i am waiting 3 days for pending witrawal still no sound from them. And the most annoying part is you can only withrawal 1000 at the time it gonna take for ages i thing maybe i never see the money
hace 1 año
I believe you should find yourself someplace nicer - pick up your money and move on. This casino is not recommended at all:
https://casino.guru/betnflix-casino-review
I pray you get the money soon, will you let us know when that happens?
I want to be sure you made it!
hace 1 año
Great to see that sometimes it just all works somehow 😀!
I think I can say we are always glad to help, in return make sure to review casinos fairly and honestly, this is something we would really appreciate. 💚😎
Kind note: use the reply button to get in touch with someone, it increases the chances you'll get the reply soon because the recipient might be notified about your post. 😉
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