hace 5 meses
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hace 5 meses
Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:
1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!
2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!
In total, they are deliberately delaying my winnings, I provided them with documents twice!
I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!
To confirm my words, I can provide screenshots for everything!
hace 5 meses
Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ?
Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to.
As for your screenshots, keep them if you need them for the complaint, it's certainly useful.
However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly.
hace 5 meses
ok, thanks!
hace 2 semanas
Buena tarde, el día 27 de abril realiceun depósito de $1000 mxn en Betway a las 13:30 horas y no se reflejó en mi cuenta del casino, pero mi banco si me hizo el descuento. Hable con asistencia personal y me dijeron que en un lapso de 24 horas se resolvía el problema, y hasta la fecha nada. También envié por correo electrónico el comprobante de la transferencia pero no me han dado respuesta.
Editado por el autor hace 2 semanas
hace 2 semanas
Hola, aún sigo en la misma situación, llamé a mi proveedor de pagos y me djo que la transaccion se aplicó el día 29 y me proporcionó la clave de restreo para verificarla y enviarla al casino. El día de hoy recibí un correo electrónico del casino diciendo que mi cuenta había sido bloqueda por no verificarla, anteriormente ya había enviado mis documentos y en la plataforma ya aparecía como verificada un día después de haber enviado la documentación.
hace 2 semanas
Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ?
hace 2 semanas
Así es, envié de nuevo mis documentos, también volví a enviar el comprobante de pago y la clave de rastreo así como mi inconformidad sobre la situación. Hace un momento entré de nuevo al casino y ya aparece mi depósito, tuve que presionar mucho para que lo reconocieran, pero ya esta reflejado, ignoro la hora en la que se reflejó ya que dejé de revisar, la verdad ya me había dado por vencida. Gracias a todos por su apoyo.
hace 2 semanas
Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.
Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂
Anyway, if you need anything, make sure to come back.
hace 2 semanas
Si, gracias. Para las personas que esten considerando jugar en el casino quiero comentarles que esta es la primera vez que me sucede algo así con el casino, llevo un año aproximadamente jugando regularmente en el casino y todo bien, los retiros son más tardados en comparación con algunos otros casinos pero todo bien, no sé que fue lo que pasó esta vez para que tardaran en procesar mi depósito, pero en general si puedo recomendarles este casino.
1
hace 1 semana
Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us. 🙂
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