hace 8 meses
Tema general sobre Bruce Bet Casino (página 5)
hace 8 meses
Hola, te escribo para explicarte mi historial de verificación, Bruce Beth Casino ha restringido mi entrada allí hoy, aunque recibí una carta en el correo… cuéntame en el camino, ¿tengo que quejarme con tu ayuda? ?? He estado pasando por la verificación desde el 6 de marzo y todavía fue en vano... ¿dónde subir capturas de pantalla? Y que.. gracias
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hace 8 meses
Hey, did the casino also tell you what's wrong with your documents ? I see you have tried to upload them several times and they are still rejected. Since we give casinos 14 days to sort out this verification process and you are almost through it, I would recommend a complaint since you can't get anywhere.
You can open it here on this link. ⬅️
Also, if you don't know what to expect from the complaint itself, just read the information in this guide to get a better picture.
Are you going to go for it then ?
hace 8 meses
Hola hoy me enviaron... 
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hace 8 meses
¿Puedo pedirles que presenten una queja por mí?
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hace 8 meses
Aquí está mi saldo 3027 euros 2750 € en el proceso de pago pero los 250 euros tienen que quedarse allí como dinero de bonificación de comisión 0 euros que pago y también tengo que dar una comisión por el pago que no es normal 
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hace 8 meses
Hello!
Not sure I understand the situation correctly, but such fees might be applied when you use certain payment methods. Every time you have doubts about any topics, not only related to the fees, the best step is to consult with support first, as you did.
So, according to the screenshot: 10% is deducted because you have not met wagering requirements. Those are not only applied to bonuses but also to deposits. That's pretty common these days. Are you familiar with this, perhaps? In my opinion, Rocky has explained that you did not meet the wagering requirement before you submitted your withdrawal request.
Additionally, only slots are counted as contributions towards meeting the wagering requirements, not video poker, or table games generally, as was also explained by Rocky.
So the way I see it, deposits can't be wagered on table games, and you should have played on slots.
Though I would say, it's kind of interesting.
hace 8 meses
Dear player,
Before we get back to your casino issue, I would love to stress that you don't need to use two similar accounts to get in touch with us here. It would not be cool to create more accounts in casinos too; thus, let's just stick with one, shall we?
To your problem now: Frankly, no one can file a complaint on your behalf. I briefly checked the screenshot, and to be honest, I do not understand what seems to be the problem. Can you please describe the issue to me?
Something seems to be wrong with your documents, do you have any clue what that might be?
If not, I would certainly ask for the casino's support, simply because you need to pass the verification and they are handling the evaluation process. Thus, getting directly to the source sounds very effective to me.
Still, let me share the most common issues players have with documents:
- make sure the documents are in the correct format (usually .pdf, no screenshots, or cropped pictures)
- make sure each document provides specific details (eg.: the bank statement must show your full name, address, and account details)
- make sure you followed the list given to the last point (seems like you've been asked for a lot of documents, don't skip anything)
Kindly share any progress made, so we can stay in touch to support you.
hace 8 meses
Está bien, gracias
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hace 8 meses
El casino busca ganar tiempo y responde lo más tarde posible. Los documentos que envié indicaban claramente mi nombre completo y dirección. Explica que es el juego de rol, no lo entiendo del todo.
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hace 8 meses
Nunca he jugado juegos de mesa, lo registré en Bruce Bet y solo juego a máquinas tragamonedas.
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hace 8 meses
El casino busca ganar tiempo y responde lo más tarde posible. Los documentos que envié indicaban claramente mi nombre completo y dirección. Explica que es el juego de rol, no lo entiendo del todo.
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hace 8 meses
Okay, so when you sent the documents as they were supposed to be, what is the problem according to the casino ? What specific things do not meet your documents and should they. If they respond late, what do they tell you ? It is good to answer these questions so we can move on.
I'll give you one more question, and that is how long have you been trying to verify, please ?
hace 8 meses
Nunca he jugado juegos de mesa, lo registré en Bruce Bet y solo juego a máquinas tragamonedas.
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hace 8 meses
Okay, so apparently you need to wager deposit to be able to withdraw. Have you done it yet? I think if you do, then you should be able to make a withdrawal. Of course on the slots as already explained in the screenshots and if you still have problems with the withdrawal let me know. If you don't know something, it would definitely be good to ask the support first, because they will be able to advise you best.
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hace 8 meses
Hola, te cuento que ya escribí que el casino aún no puede verificarme, explicando esto por el hecho de que no hay ningún sello en el documento que envié. Envié un contrato de seguro, un cheque de una transferencia de Western Union, donde está claramente indicado mi nombre, dirección y fecha, ayer encontré Otro documento del lugar de trabajo también está escrito allí. Lo envié, estoy esperando. No tengo ningún documento adecuado, pedí una alternativa confirmando mi lugar de residencia, me enviaron lo mismo. ya no tengo fuerzas 
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hace 8 meses
Does that mean that it is not possible for you to have a stamp on the document they want from you ? I see that you are trying to solve this problem by some alternative, but it is not working.
That's why we have offered you to file a complaint if this persists and you don't know what to do.
If you feel like it, you can file a complaint here on this link.
If you have any questions about it, feel free to let me know and I'll try to help you.
hace 7 meses
Hola, soy nuevo aquí. Gané una gran suma pero ahora la verificación falla. Tengo la sensación de que es sólo acoso y bruce.bet simplemente no quiere pagar el dinero. Toda la información relevante se muestra en los documentos.
¿Alguien tiene experiencias similares?
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hace 7 meses
Hi and welcome here. I am sorry about this issue you are having at this casino. Have they explained to you why the verification failed, as you said? Have you provided all the documents needed? Try to write some more details, please, so we could try to help you out with this, try not to fall into any conclusion here. We will wait for your response.
hace 7 meses
Depende del comprobante de mi lugar de residencia. Pregunté a soporte si podía cargar la factura de mi proveedor de internet y me dijeron que sí, que era posible.
Pero el documento fue rechazado, realmente estoy empezando a desesperarme. He subido un extracto bancario nuevamente
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hace 7 meses
Please make sure, that the document is in the right format. Usually the format needed is a .pdf one. In many cases this is the reason for not accepting the documents. Could you check it, please, and let us know? Will wait for your response.
hace 7 meses
bruce.bet no acepta PDF. Solo puedo cargar jpg, PNG.
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hace 7 meses
Okay, whatever works for you to pass the verification. Just make sure all documents contain the requested information. The correct format is not the only thing you need to care about.
Maybe it would not hurt to do a little recap here:
Which document is still missing, and what was the last reason for its rejection, please?
hace 7 meses
Buen día,
Estoy muy decepcionado. Deposité en el casino Bruce Bet y gané, luego solicité un retiro. Esto se confirmó con éxito y debería haberse recibido dentro de 5 a 7 días hábiles. Han pasado más de 7 días y cuando pregunté, me aseguraron que alguien se comunicaría conmigo por correo electrónico. Hasta ahora no he recibido ningún mensaje ni ningún retiro.
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