He realizado una solicitud de retiro desde el 17-08 y aún está pendiente, cuando se supone que se resolverá en 3 días hábiles. Les pregunto todos los días en el chat y no me responden con claridad, solo me dan excusas sobre el Departamento de Finanzas.
After 11 days I got the money to my account, but I don't play on this site anymore, it's too stressful about the payment.
Hola a todos.
Yo también tengo problemas. Desde el 13 de agosto el cobro está bloqueado por verificación. En cada chat me consuelan, me piden disculpas y paciencia para comprender. Dije que no entendía y que quería mi dinero. El resultado es que hoy, 22 de agosto, cancelaron el cobro por razones técnicas. Así que volví a solicitar el cobro y eso significa que tengo que ser paciente nuevamente.
Hello!
It sounds like this casino is in a bit of an uneasy situation, based on the other's recent experiences.
This is sad because, at least to me, it seems some others have been paid eventually, so you probably have to wait too. I'm sorry, I don't have anything better to add.
Would you kindly update us on Monday evening, for instance?
Hello all , i dont know what is going on with this site , in the beggining i loved it , everything was good , withdrawals were slow but they were paying out , actually their service support is really nice .....anyhow problem is that im currently waiting my withdrawal since 09.08. and now its 23.08.....(they said that they re facing with problems in pay departmant)....and that i should wait (i really have understanding , but 14 days is too much..im losing trust )........now i really dont know what to do? anyone has any suggestions or explanations? .......if they doesnt pay me off , im determinated to hire lawyers and do something about my money
Hello,
have you seen the other's posts? I truly have an impression this issue has grown over the time.
Perhaps you can lodge a complaint here 👈 and give our specialists a chance to consult it with the casino before you turn to the costy lawyers.
What do you think, care to try that out? You have been waiting for a very long time, I agree.
He realizado una solicitud de retiro desde el 17-08 y aún está pendiente, cuando se supone que se resolverá en 3 días hábiles. Les pregunto todos los días en el chat y no me responden con claridad, solo me dan excusas sobre el Departamento de Finanzas.
Hi there.
I am sorry to hear that you are experiencing the same problem. As was previously said, there is a good chance more will follow shortly. I believe the casino ought to put in twice as much effort and find a solution before the vast majority of players are left feeling really let down.
Thank you for answering. First of all I want to thank you and your team that helping those unfortunate people. I really appreciate all this that you are doing.
Btw I believe all this delay is because of vacation summer days they lack workers on finance department, but still Iam not sure. What do you think ? Are they scam ? They have good rating from Guru ? 9.6 is possibly biggest rating here?
Anyway problems can happens , but still its 2024 year they should make it easy as other platforms did it. I have patience , I dont need that money to survive in my life but still it concern me , it would piss me off that someone try to cheat on me. I really had good vibes with this site , now I feel disappointed. I will wait until tomorrow and i will send complaint.
They are probabley profiting much , they have good rating , why they need this ?
Hey there. We are always glad to help whenever possible, so thank you.😉
It really could be the reason for the delay—the summer holidays, I believe—so please keep us informed on how it goes. Whenever you feel that it got really stuck, file a complaint, and we will start to investigate the issue.
Hopefully, everything will be solved as soon as possible. Let us know how you decide, please.
Buenas yo tengo un retiro de dinero del 24/08 y estamos 3/09 y todo escusas como ha todos alguno ha cobrado reciente
Hello , I have waited 23 days to get paided off , my (1 of 3 ) withdrawals were requested 09.08. ..........23 days later they completed my 3 withdrawals In one day.....it was Sunday.......
Buenas yo tengo un retiro de dinero del 24/08 y estamos 3/09 y todo escusas como ha todos alguno ha cobrado reciente
I fear this thread indicates this casino is currently not among the quickiest. Would you be perhaps interested in submitting a complaint? My personal idea is that if the casino is hugely delayed already, it's probably just a matter of time. Moreover, this casino has great user feedback, yet some players indicated a slow withdrawal process. In any case, let me know if you wish to lodge a complaint, will you?
Ya x fin cobre pero tardan mucho
😁 However, without its "costs," I believe the higher token would not be as satisfying.
Let me congratulate you on your copper success! If you're so eager to advance further, start writing honest user reviews on casinos you have played at, or be more active on the forum.
This link provides a deeper look into the progress. Good luck, don't stop now! 😉
Llevo solicitando un retiro desde el 4/9 y me siguen dando las mismas excusas de que lamentamos la demora. ¡Todavía no han procesado la solicitud!
Hello, if you read this thread or at least some of the last pages you will see that you are in the same situation as many other players. On the other hand, I would like to calm the situation down by saying that most of the players are waiting for about two weeks and most of them will get the money eventually. So the casino can have a delay and I am curious to see if it will be confirmed that they will pay you after 2 weeks. This is otherwise the exact time we give casinos to settle the withdrawal and send the money to the player.
Nevertheless, wasn't it necessary to verify ? 🙂
No, nunca me han pedido verificación y anteriormente he realizado retiros de 1000€ y no he tenido este tipo de problemas.
I see, so all you'll have to do is be patient and wait. If nothing changes in 14 days, we'll try to help you, since you have a complaint.
If there is any new information or if the money is received, please let us know.
Good luck. ☘️
Entonces en los 14 días puedo contactar con el casino?? tengo miedo de perder mi dinero
Yes, if 14 days have passed since you made your withdrawal and nothing has happened, then we will contact the casino.
But I wouldn't be so skeptical. The casino tries to resolve almost every complaint, so if it takes even longer than that, I believe you'll get your money eventually.
I hope it will be all good.
Yo también estoy esperando el pago, me dijeron que el pago tardaría de 3 a 5 días pero aún no he recibido nada, ni siquiera la factura.
Hi there.
That's unfortunate indeed. Have you been told any details explaining the delay, I wonder. Well, if you don't mind a few questions: When did you submit your withdrawal request, and has your casino account been fully verified yet? I'm just trying to find out whether we can think something up.
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