hace 9 meses
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hace 9 meses
This casino is bad.
They do not pay my withdrawal of 1.300€.
I played according to the T&Cs and converted a deposit bonus which has bo win cap to real money with 1€ bets.
Account verification is done according to the casino support.
I contacted the casino support friendly, several times, and also warned them that I will write this complaint if they do not process the payment, but they did not at all seem to be interested in clarifying the situation privately and fairly.
All I get from this casino is the comment that they have „technical problems", and no one can or will ever tell me when these „technical problems" will be over. Just as an information, everybody in the western world can do bank payments in seconds, and depositing + withdrawing are 2 of the 3 main funtions of an online casino.
My summary so far, unfortunately, can only be that a players money is GONE FOREVER after the deposit and that this casino does not pay winnings at all.
I would like to warn everybody (and hopefully it is many people) reading this NEVER PLAY THERE.
hace 9 meses
Hello.
How about giving the casino a few more days? I mean, if they really are experiencing technical issues, what other explanation do you seek?
Do you have any objective reason to assume this explanation is false?
Maybe you should also consider that technically, Germany is one of the most regulated countries in the industry, and payment providers suffer complications due to this fact.
I'm saying to stay calm and give it some time. Casino support seems responsive, and that's good.
Anyway, may I know how many working days have passed since your withdrawal was confirmed, please?
hace 9 meses
Hola Radka,
Lo puedo decir: parece que estás del lado de este casino y tratas de protegerlo.
Quizás podrías alejarte un poco de esto y considerar que los casinos tienen tres funciones principales: depositar, jugar y retirar.
Si esto último no funciona (en mi caso no ha funcionado durante 8 días), entonces normalmente tiene que ver con que el casino actúa de manera fraudulenta y no paga las ganancias por motivos endebles. Como la mayoría de los jugadores, tengo mucha experiencia con esto.
Tenga en cuenta también que las transferencias en Alemania no tardan más de un día y en un futuro próximo sólo tardarán unos segundos. Ciertamente, la regulación no es un problema para una simple transferencia y, por lo tanto, su argumento es completamente infundado.
El soporte del casino no es útil y, en mi opinión, brinda soporte al casino más que a los jugadores. Aparte de excusas endebles, hace días que no recibo ayuda aquí.
Recurro a esta plataforma porque necesito ayuda y no porque tenga muy poca comprensión de los (tan pobres) casinos que están en mora.
Tal vez puedas concentrarte en lo que estás promoviendo (transparencia y apoyo a los jugadores) en lugar de simplemente expresar tu comprensión del casino.
¡Atentamente!
Traducción automática:
hace 9 meses
I think that in the complaint you were told the thing, namely that we are giving the casinos 14 days to sort this whole process out. In that time, the casino should be able to do whatever is necessary and pay the money. If not, we will try to resolve your situation.
However, since the casino has told you that it has some technical problems, it may take some time, so you need to be a bit patient. Also, this casino is quite new so we don't know what to expect yet and so we shouldn't be negative right away.
If you have something new definitely let us know but for now we will have to wait. I hope everything will be resolved fairly.
hace 9 meses
Hello!
Same problems i have with them. My withdrawal is pending now 10days and always same answer on chat that they have tehnical issues.
hace 9 meses
Hello, I see you're not the only one who has problems with the withdrawal. I noticed that you have already managed to open a complaint, so our team will be available to try to help you.
To be fair though, we give casinos 14 days to sort out the withdrawal, so there are still a couple of days before our team intervenes. Your account is already verified with the casino ? Is the casino still telling you only that it's having technical difficulties?
hace 9 meses
Hello!
My account is fully verified. Support always answers that have tehnical issues with withdrawals. I have crypto withdrawal pending, i thought maybe they have issues with crypto withdrawals. So i propose that i can change my withdrawal to skrill. Answer from chat was the same: we have tehnical issues with withdrawals.
hace 9 meses
Yes of course, so basically still exactly the same. Anyway, if the casino says so, it's probably best to wait and hope that they will be able to resolve it.
If not, and you don't get your money and it's still the same old story, our team will try to contact the casino and see what can be done.
For now though, we will have to be patient.
hace 4 meses
My withdrawal do not resived this withdrawal has been pending fater 12hours matchant not send in my bank acount F-1803937703355977495 my order id please send this money in my bank
hace 4 meses
Please send this money in my bank account
hace 4 meses
My withdrawal account has not yet arrived in the bank. I have been waiting for 12 hours. It has not arrived yet. Please tell the merchant to send my withdrawal to the account. My order id F-1803937703355977495 MY MONEY INR 37375 FEE 1625
hace 4 meses
May I first ask you if your account is fully verified at this casino? Do you have any information about your withdrawal in your casino account?
