hace 1 mes
Si quieres hablar de cualquier tema relacionado con CasinoBud, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
hace 1 mes
Hi, My Casinobud, account got closed since I couldn't provide documents to verify my account. I have deposited 7000€ to the account and I had over 14000€ in the account. I have provided them all kind of documents including bank statements, screenshots, Receipts of transfers and other documents. They just decline all. I am more than happy to provide all those documents and others to verify the account.
hace 1 mes
I am really sorry that you were not able to verify your account, but I don't understand the reason, though.
Could you tell us more, please? Why were those documents not approved, and what was the reason for closing your account then?
Please provide some more information so we can hopefully help out with this situation.
hace 1 mes
Inmediatamente me anunciaron que la cuenta se cerraría si no se podía verificar en un plazo de 30 días. Como no tuve éxito en esto, aparentemente la cuenta se cerró hasta que se pudiera verificar. Les he enviado varios extractos bancarios y varios recibos de las transferencias exactas que me pidieron. También he proporcionado capturas de pantalla, pero no son válidas. Por el momento, no es posible verificar el origen del dinero porque están rechazando documentos que deberían ser suficientes.
Traducción automática:
hace 1 mes
In this case, I hope that we will be able to get more information from the casino and find out the reason why they didn't accept your documents.
Please wait for your complaint to be reviewed, and if there is anything new, share it with us at any time.
Just to make sure, did you provide all the documents in the right way they have asked for them, please?
I am just trying to understand why wouldn't they be sufficient, you know.
