According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.
No quiero cambiar ninguna de tus decisiones. No eres tú quien toma la decisión, sólo puedes expresar tu opinión. Te pido que respondas literalmente a mis preguntas y justifiques tu opinión para que yo entienda y me salve del casino en el futuro gracias a esto.
Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.
Hello Marcin,
At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.
On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:
The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.
Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.
If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.
Thanks,
CasinoMega Team
Deposité ayer, quería jugar hoy, decía que no estaba disponible en tu país, dices que aceptas jugadores de Alemania, ¿qué es esta tontería? ¿Quién está engañando a quién aquí? No puedo iniciar sesión ni hacer nada más y solo puedo escribir un correo electrónico a casinomega.
Espero que se asegure de que mi depósito se pague de inmediato, es lo mismo que una deuda, leí aquí que el casino acepta jugadores de Alemania, y después de mi depósito ya no los acepta, ¿verdad?
Cuídalo gracias
Hello,
I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link 👈
Hope it helps.
El problema es que ya no puedo iniciar sesión!!! Me dice que no está disponible en mi país, ¿quién habla del bono? ¿Qué te pasa?
I see that it has been resolved by what you wrote in your complaint.
Is that so?🙂
Excelente casino hasta ahora, sin problemas. Retiros en criptomonedas en 2 días hábiles, bonos con términos honestos y bien explicados, soporte rápido y atento, nada que discutir. ¡Sigan así!
Sería útil si utilizaras BRL como moneda, apenas me estoy familiarizando con las apuestas en EUR.
I see you have words of praise for this casino which is nice to see. You would also like to see room for improvement in the area of currency, which is not surprising.
How long have you been playing here?
3 meses
That's cool. If you had to say something about the bonuses, do they have good wagering? Are they friendly and do you think they are easier to convert than other casinos?🙂
Utilizan bonos no fijos. Esto significa que solo tienes acceso al bono si pierdes tu dinero real; si ganas usando tu saldo real, puedes retirar tus ganancias normalmente, excluyendo el bono.
Ejemplo: Depositas 100 EUR y recibes un bono de 100 EUR. Primero, el sistema te obligará a usar tu saldo real y, si lo elevas a 130 EUR, podrás retirar 130 EUR fácilmente y el bono de 100 EUR quedará excluido del retiro.
You explained it nicely how it functions even though I knew how the non-sticky bonus works, but thank you, you can help other players with it.
So did you manage to do something similar with their bonuses and did you withdraw? Did you have to deal with support? 🙂
SCAM ALERT ! CASINO MEGA- STOLEN 50.000 Eur AVOID this CASINO or will steal your money!
1. Username: Magic9090 i lost a fortune in their casino in past months, and there was 0 problems with withdrawals and KYC. Then i deposited 5.000 euro and won at casino around 50.000 Euros (200.000 PLN) as you can see on screenshot
2. Placed 3 live bets on basketball on 12.500. euros, 2 won bets were CANCELED due to "incorrect ODDS" but 3rd bet on same match and close time was LOST and stand as LOST - no issues of course because bet was lost. obciously there is a bullshit, all bets should be SETTLED as WON/LOST or canceled!
Bet history SS: https://ibb.co/bkyx91C , https://ibb.co/n8YQL9WT , https://ibb.co/ZpbR0vVT , https://ibb.co/4wRM3Mnf
3.from 13 August till today exchanged hundrets of messege and mails, completly ignored and copy paste responses from VIP manager on whatsapp and liveChat. Also Affilate manager : https://ibb.co/7dwchSp9
https://ibb.co/VfJcZPP , https://ibb.co/ZpPRC8Fd
4. Requested full remaining amount (50.000 Euros / 200.000 PLN, was declined and account suddenly required checking without any reason or explanation.
https://ibb.co/NgJzGvQ1
5. decded to close account and according T&C would be entintled to instant withdrawals full balance. But my 20+ atepmts were ignored, even if they replied on other questions. Keep saying that my account is valid i can use it - LOSE IT ALL and PROBLEM SOLVED for MegaCasino.
6. 17 august i requested SelfExlusion to get instant closure due to Responsible Gambling mandatory terms. Till now didn't get reply even on that, Request was sent on LiveChat and VIP manager MANY TIMES- IGNORED to make me lose all funds.
https://ibb.co/v6Fs4956
7. 18. august , i lost to Gambling addiction and frustrated with blocking funds i LOST it all, fortune of 50.000 euros.
https://ibb.co/TDXZWqd2 , https://ibb.co/kVMBVPHv
THIS IS WHAT CASINOS FROM GROUP CASINOMEGA - SULTANBET - lilibet - Jet10 - Cricbaba - all brands are from the same owner and with the same practise to ruin their clients, if they keep loosing everything is fine but if you want to withdraw your money there is not possible on higher amounts. they will make you LOSE anyway.
This is my experience with MEGACASINO - i HOPE IT WILL PREVENT YOU TO LOSE YOUR MONEY LIKE I DID.
i HOPE YOU CAN HELP ME TO GET THEM JUDGMENT AS THEY DESERVED. is there anything i can do to get help from you as Affiliate who promotes CASINO like this ? and Destroy gamblers like me and 70% your FTDs ?
all information i prove by screenshots here attached
also they contacted me out of nowhere on whatsapp to invite me to Sultanbet and later to CasinoMega. HOW THEY GET MY NUMBER? inviting in Poland to illegal casino? i asked them if its legal they said of course it is so i trusted them (stupid but did it for bonus on start)
https://ibb.co/7xpB2K5H
Good day to you.
I’m not sure if I can address everything you wrote, and I’m also not sure if your post is meant more as a statement or if you are expecting a reaction, but I would probably put it like this:
Thank you for sharing all these details and screenshots.
We are open to player experiences, both positive and negative, as long as they are presented in a factual manner. At the same time, it is important to keep in mind that making very strong accusations (such as 'scam' or 'stolen money') is something we cannot verify ourselves, and it might make it difficult for the situation to move forward on the forum.
If your main issue is the cancellation of bets, blocked withdrawals, and the ignored self-exclusion request, then these are concrete points that could potentially be looked into more seriously. On the other hand, since the funds were ultimately lost through play, your position is unfortunately weaker than if you still had the balance locked on your account.
If you want us to review this as a complaint, we would need a structured version of your case: timeline, main issues, and evidence, ideally submitted through our complaint form rather than as an open forum post. This way we may potentially approach the casino directly and request their official response.
Please keep in mind that, based on our experience, cases with no remaining balance on the account rarely provide a strong basis for escalation, and we unfortunately cannot assess situations related to sports betting outcomes at all.
https://casino.guru/complaint-resolution-instructions 👈
Let me know if you would like to go down that route.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
