Hi, if it's been going on for two weeks and you still can't make a withdrawal, I'd probably go ahead and start a complaint.
If you're interested, you can find the link here and our team will try to help you.
From what I'm reading, the casino keeps giving you a different answer, which I find quite puzzling. Is this your first casino withdrawal? Have you tried asking if it would help to change the payment method?
Let me know.
This is truly one of the best casinos I have visited. There are many games and many payment methods. I haven't had any issues yet, I don't have to wait long for withdrawals, and if I have a question, tech support is quick to respond via chat, although there have been a few times when I've had to wait a long time for an email response
That is really nice to hear.
How long do you play at this casino, if I may ask?
It is very important when a support of the casino can answer all the questions and help players, so I'm glad it is like that also here, as you say.
What was the longest wait for the withdrawal there?
If you'd like, you could describe all of your experiences in the user review for this casino. Did you know that?
It could help also others to learn more about this or any other casino you play at.
Here's the link for doing so if you wish.
En 3 semanas retiré 400€ en mifinity, después de lo cual eliminaron todos los métodos de retiro y dejaron solo criptomonedas, después de muchos correos electrónicos me pagaron otros 400 usdt y los pagos se detuvieron, ayer el soporte respondió que procesarían una solicitud de retiro y el resto se procesarían a partir del lunes, pero no hubo retiro, no trabajan los sábados y domingos, este casino es una estafa completa. Dijeron que arreglaron el método de pago, después de lo cual cancelaron 3 solicitudes de retiro. No recomiendo encarecidamente hacer un depósito en este casino, si ganas, esperarás un pago durante varios meses al menos, o no recibirás nada en absoluto. El casino está esperando específicamente a que pierdas todo y juega con los nervios de los jugadores.
Miré el saldo de criptomonedas del casino y vi $500,000
No pueden pagarme los 400€ que me costó una solicitud en dos semanas. Este proyecto es una estafa.
I can see in your complaint that you mentioned the casino has some technical issues, though. Do you know if they were able to fix those already?
I hope that these issues are the only reason for not being able to pay you your winnings, and hopefully soon you will receive your money.🙏
Let us know, please, if there has been any news regarding this.
Todos los jugadores escriben sobre estos problemas, sin importar las quejas que leo. Creo que no hay problemas y escriben esto como un modelo para todos. Además, me dijeron que todos los problemas se habían solucionado y verificado, que no debería haber problemas, pero tan pronto como llegó el momento de retirar el dinero, no hubo pago. Me dijeron nuevamente que hay problemas.
Se contradicen, pueden tramitar las solicitudes manualmente, como lo hacían antes, pero no tienen prisa.
Son unos estafadores, no quieren pagar las ganancias, tienen millones de dólares en sus billeteras de criptomonedas y no quieren pagarme 20.000
Encontré alrededor de 20 quejas sobre casinos que se publicaron durante este año, y cada queja indica un problema con el retiro debido a una razón técnica, todos los jugadores tienen pagos con diferentes métodos de pago. Dudo que los problemas técnicos sean posibles con todos los métodos de pago de los casinos. Lo más interesante es que los problemas desaparecen de repente cuando el jugador deja una queja y los retiros comienzan a llegar de manera constante.
Este casino debería estar en la lista negra.
Unfortunately, it is really hard for us to know if they really have some technical issues as they say, or they don't, as you think.
I can see in your complaint that they are already working on your payment, and as soon as the casino pays their customers, there is no reason to blacklist this casino, I believe.
I can understand that it is not easy for you as a player that you need to wait a bit longer for your payment, but hopefully soon it will all be resolved.
May I ask how many days it is exactly from your withdrawal request now?🤔
Please hang in there, and I will keep my fingers crossed for the fastest resolution of this issue.🤞
Desde el 23/10/2024 se encuentran en trámite 3 solicitudes, una de ellas se pagó ayer, aunque escribieron que la tramitarían en su totalidad. Las 2 solicitudes restantes aún se encuentran en trámite.
HI there.
If I may, it appears the casino - or its payment provider are truly experiencing delays. Yet still, if the casino did not plan to pay, you would not get anything. Try to stay calm, please. I bet the other two withdrawals are in queue. Do you perhaps know whether this casino processes withdrawals during the weekends?
Específicamente no pagan para que el jugador pierda todo el saldo, por lo que esperan hasta el último minuto, no trabajan los fines de semana, el casino no tiene problemas.
I see. Could you please present some prof that would resolve the question of "fake delays"? This is extremely important because we can't press the casino without having anything in hand. If you could help us with the evidence, it would be great. Do so through the complaint please.
I appreciate the details you provided about weekend withdrawals - thank you.
La denuncia contiene 2 capturas de pantalla de pagos por $400 y $432. La primera solicitud se procesó manualmente desde sus cuentas, y la segunda, según ellos, se envió a través del intercambio DEX que agregaron recientemente, pero las billeteras de envío son las mismas, la misma dirección.
El segundo argumento es que no hubo pagos porque jugué con mi cuenta durante el período de procesamiento de la solicitud y el casino simplemente estaba esperando que perdiera todo y, por lo tanto, no quería pagar. En cuanto no jugué en las tragamonedas durante 2 días, comenzaron los pagos.
También el viernes de la semana pasada informaron que procesaron un pago, pero todas las solicitudes estaban pendientes, ninguna cambió el estado "en procesamiento".
I believe that now we need to wait and see how Natalia, your complaint resolver, will continue in solving this issue.
Please stay patient, and hopefully soon we'll receive an update regarding the whole situation.
Hello!
In addition to the withdrawals, I discovered that the actual withdrawal limits were another problem.
If you don't mind, would you care to summarize this issue for us here on the forum? Of course you don't have to; I just thought it may be beneficial to the rest of us who are not that familiar with your ongoing complaint.
I truly hope it gets resolved very soon!
Dont think ill be part of this forum anymore.
If I cant write a negative review because they have bad KYC experience then Im just not going to be part of a forum that protects a casino for affiliate money.
You guys approve good reviews no problem but when I write a bad one you guys do everything you can to decline it.
Try protecting the players instead of trashy casinos.
Im sick of it.
I see you ended up. approving it. Good idea.
The casino can respond. You dont need to try and protect them.
I had 2 negative issues with the casino. My review was totally compliant.
Hey. There is no reason for you to say that you are leaving this forum right away, in my opinion.
We surely do approve negative reviews, and you can see it also from your history of user reviews that you actually wrote on our website. Right? 🤷♀️
But this one I have to take on me for sure. It was a kind of wrong evaluation from my side, and luckily I have good colleagues that come every time to put it on the right path, as I could say.
So, with all this said, your user review is approved, even though it's a negative one (joking, of course), and next time I will surely give my full attention so I don't make this kind of hiccup again.
What do you say? You're okay with it?
I see you ended up. approving it. Good idea.
The casino can respond. You dont need to try and protect them.
I had 2 negative issues with the casino. My review was totally compliant.
Oh my... You're so fast. 😛 I didn't even have time to write my post.
So, yes, you're right; it was a good idea to approve it. I understand that it wasn't one of the best experiences for you there.
Are you still playing at this casino, or after all, did you leave for better?
I am just thinking if it would discourage players from playing at this casino after such an experience, you know.
Oh my... You're so fast. 😛 I didn't even have time to write my post.
So, yes, you're right; it was a good idea to approve it. I understand that it wasn't one of the best experiences for you there.
Are you still playing at this casino, or after all, did you leave for better?
I am just thinking if it would discourage players from playing at this casino after such an experience, you know.
Yeah I get notifications on my watch so I can be pretty quick.
There has been a few reviews you guys have declined and I dont think they should have been. Whether its verification, slow payouts, bonus experience. It is MY experience and feelings of the casino and should always be valid. The casino can respond. 1 users review wont affect a rating.
Im not sure if I will play here anymore. I get really annoyed when casinos act extreme. Making me write things on a piece of paper and hold it to my face for absolutely no reason at all is ridiculous and invasive. Over $200. Then 5 days to approve payout.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
