hace 3 días
Si quieres hablar de cualquier tema relacionado con Gizbo Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Gizbo Casino
hace 3 días
Solicité cerrar mi perfil en el chat el 24 de noviembre de 2024. Como el chat en vivo no tiene dicha función, mi cuenta fue bloqueada permanentemente sin posibilidad de recuperación.
El casino simplemente toma decisiones por encima de los jugadores y bloquea cuentas arbitrariamente sin poder desbloquearlas nuevamente. Primero, culpan a los términos y condiciones, pero no quedé satisfecho con eso; luego, en el chat, me dijeron que simplemente habían bloqueado mi perfil de manera irrevocable solo porque pedí que lo cerraran en un momento de frustración. Personalmente, no se me ocurre nada más que decir al respecto.
Traducción automática:
hace 3 días
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
hace 3 días
This term effects all bonuses, not just NDB.
So be warned that you can't withdrawal your winnings from any bonuses if you decide to self exclude during the withdrawal process!
I had made a 10€ deposit and wagered it, and they refuse my 40€ withdrawal.
Imagine if you win 1000s and decide to self exclude permanently for personal reasons after wagering your bonus.. your cash balance gets voided.
Editado por el autor hace 3 días
hace 3 días
Solicité cerrar mi perfil en el chat el 24 de noviembre de 2024. Como el chat en vivo no tiene dicha función, mi cuenta fue bloqueada permanentemente sin posibilidad de recuperación.
El casino simplemente toma decisiones por encima de los jugadores y bloquea cuentas arbitrariamente sin poder desbloquearlas nuevamente. Primero, culpan a los términos y condiciones, pero no quedé satisfecho con eso; luego, en el chat, me dijeron que simplemente habían bloqueado mi perfil de manera irrevocable solo porque pedí que lo cerraran en un momento de frustración. Personalmente, no se me ocurre nada más que decir al respecto.
Traducción automática:
hace 2 días
In the meantime, sometimes there is a fine line as to what a player can mean by wanting to close an account. There are many cases where a player says this and often expresses gambling addiction. In such a case, I am not surprised if your account is closed so that you can't open it.
In such cases it would be best if casinos had responsible gambling tools where you can set a break or similar. Alternatively, tell the casino next time you want to take a break and not close your account. Because if you say it like that, unfortunately, it can be explained in different ways.
Anyway, did you have any money left or did you have 0 in your gaming account?
hace 3 días
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
hace 2 días
Hi, it's quite unpleasant to get into a situation like this.
In such cases I would say that if a player wants to self-exclude and has a withdrawal, the casino should pay him if he hasn't broken anything and therefore close the account. But I know that not every casino can do that and I have seen exactly the same term a long time ago, that unless the player successfully passes the withdrawal, he can't even self-exclude. But they had it written in the Terms. So you didn't find it written anywhere?
Nevertheless, when you opened a complaint, our team will take a look at the whole situation and evaluate how it is.
Hopefully, it can be resolved and communicated and it will turn out well in the end.
If you have anything new, please let me know.
hace 2 días
Sí, es cierto. Sin embargo, luego fui directamente a otro casino del proveedor y pregunté porque no estaba seguro de si podía seguir jugando allí y por qué Gizbo me había bloqueado.
El otro casino no pudo darme ninguna información al respecto, por lo que verifiqué mi cuenta y la verificación se realizó correctamente. En el chat me dijeron que podían decirme que todo estaba bien con mi cuenta en el casino.
Creo que es una estupidez que se bloqueen cuentas arbitrariamente y que ni siquiera se pueda decir al jugador si se le ha bloqueado en todas las plataformas o no. Los casinos del proveedor nunca se han tomado en serio el juego responsable. Estoy registrado en Fresh, Lex y Legzo. Me hicieron esperar una eternidad en el chat, me hicieron mil ofertas para quedarme y de repente me bloquearon en este casino a pesar de que solo quería cerrar mi cuenta. Eso no tiene sentido. Ahora voy a poner a este proveedor en mi lista negra. Definitivamente no voy a depositar más dinero en los casinos y si gano tendré problemas porque citarán la prohibición, estoy muy seguro de eso.
Es una pena porque disfruté jugando en otros casinos del proveedor.
Editado por el autor hace 2 días
Traducción automática:
ayer
It is usually the case in casinos that even if they belong to the same owner, are sister casinos or have something in common, unless it is explicitly written in the Terms and Conditions that if you self-exclude, it applies to all casinos, it is not the case. It is common that you would always have to manually exclude yourself separately in each one if you wanted to.
However, in the future, I recommend to always name things as they are and if you just want a temporary break, you better communicate it directly. I know that in some casinos you can close your account and then reopen it, but it may work differently everywhere. Therefore, it is best to say what you want to do to avoid misunderstandings.
But I also understand that you are not comfortable with this and would rather move somewhere else.
So good luck to you. ☘️
