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I already answered these questions on November 16th. Why is my account still restricted? This is beyond unprofessional how this situation is being handled. I attempted to withdraw funds I won on September 1st, 2023 and Golden Nugget restricted my account. Since then, I uploaded requested bank statements and self-identification to the upload center SEVERAL times and complied with the responsible gambling survey in a timely manner. 
Hello, I see that you have a problem with account verification and withdrawal. Did the casino give you a reason why this situation occurred and why the documents are not yet verified so that you can withdraw the money ?
However, in this case I think it would be best if you file a complaint here on this link and our team will try to help you in your situation.
Do you think it's worth a try ?
I am at the beginning of this process & experiencing the same thing. Check out the reviews in the App Store, this is a CONSTANT issue that is brushed under the rug. Please let me know if you have any update on your payout.
Hello, when you say you are in the same situation, how long has it been ? The casino has also not told you anything relevant and no reason why this situation has arisen ?
Let me know.
Hi Jaro,
Please ignore my response as customer service reached out to me that night and confirmed the requests were verified and processed. All & All, it ended up pretty well without too long of a delay for me.
Well, I'm glad it's all sorted out in the end. Are you going to stay with this casino because it tried to resolve your requests ? 🙂
My issue still has not been resolved.
Hello, still no new information from the casino or the reason why this situation arose ?
However, if nothing has been resolved, then I recommend to file a complaint here on this link: https://casino.guru/complaints/all as I announced before. Our team will try to help you. Would you give it a chance ?
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