ForoCasinosTema general sobre Heybets Casino

Tema general sobre Heybets Casino (página 5)

hace 1 año de LD_Loading
|
50754 visualizaciones 387 respuestas |
|
1...4 5 6...20
hace 1 año

Because of complaint here I think. I did not contact licensor.

hace 1 año

Good news.


I finnaly received my withdraw

hace 1 año

There is probably no better news than when you get your money back. 🎉🎉☘️

Congratulations and I hope you won't run into similar problems in the future and of course we are glad we could help you.

However, I suppose now you will be more careful and be more precise about where you deposit your money. 

Anyway, I wish you many wins and carefree days. 😊

Editado por el autor hace 1 año
Jaro
hace 1 año

Hello, it is very hard to understand when heybets casino representative reply in your complaints faster than in Live-chat and emails. 14 days has not passed yet, but i guess it is better to open comlain to get respond from them

sandydock
hace 1 año

I have send them a month ago multiple chats through Live Support chat and still no reply on those messages.


Received more replies on my complaint then chat/mail.


But it might be that Casino Guru has another contact option, which does work.

Editado por el autor hace 1 año
Youssf
hace 1 año

I would say the casino representative with whom we got in touch understands our approach and won't risk unresolved complaints - or at least I'd like to think that. One way or another, ignoring players is a kind of stupidity and harms the casino immensely! We all know today that it takes just a few moments to share an experience or criticism in the online world, yet some people still act like it does not matter.

In my books, it does!

I hope I'm wrong and the support (chat included) will get much better soon because the industry is unforgiving. New casinos are rising daily; hence, keeping players happy or satisfied is the key to survival.

hace 1 año

Hello, it is very hard to understand when heybets casino representative reply in your complaints faster than in Live-chat and emails. 14 days has not passed yet, but i guess it is better to open comlain to get respond from them

hace 1 año

Go ahead; the complaint will be addressed properly if or when the time comes. I always say I hope the complaint won't be necessary, but still, feel free to create one, no problem with that. 🙌

Radka
hace 1 año

Hello Radka, can you ask Heybets casino representative at Casino Guru, why he is replying to complaint, but their live chat is not live at all.file

screenshot as evidence that they are alive

Editado por el autor hace 1 año
Fayzer
hace 1 año

Hello.

I fear the only way to get a response is when someone from the casino sees your question directly on the forum. A slim chance, if you ask me - And also one of the reasons we tried to invite official casino representatives to be active on the forum - closer to players.

🤷‍♀️

I did ask the Complaint Team, however. I'm sorry to say the result is not guaranteed.

Editado por el autor hace 1 año
hace 1 año

Anyone able to come in contact with heybets?

Orde0
hace 1 año

I browsed user reviews it seems that support and communication in general aren't their strongest sides.

How about trying their social media profiles? Like adding a comment under some post, from my experience, those should always be managed somehow. Care to try that out? 🤔

Radka
hace 1 año

Hello Radka. Do you know that they have no license?

hace 1 año

I think you should add them to the blacklist. Since they has no license and do not pay my winnings for 1 month

hace 1 año

Hello Radka. Do you know that they have no license?

hace 1 año

Hello, sandydock.

No, I don't. But I checked its license validator and it indeed says "suspended". On the other hand, this is most likely because it also says: "no data". Have seen that before.

By the way, are you familiar with changes in Coracao gambling law? Many casinos appear to be unlicensed, yet it is mostly a part of the migration process. (read this if you like)

Anyway, I'll send this info to our dedicated Data Team.

Thank you for the notice. 🙂

hace 1 año

I think you should add them to the blacklist. Since they has no license and do not pay my winnings for 1 month

hace 1 año

This is not how we operate.

We do not manage blacklists; we aim to review casinos openly to provide a chance to expel negatives and also to keep players informed.

Your suggestion is appreciated, though.

Editado por el autor hace 1 año
hace 1 año

Hi Radka,


To be honest it does not surprise me their license got suspended given their track record on replying and resolving complaints with players. As mentioned here earlier they refuse to respond on players mails/chats but only respond on your platform which is at least something. And it could be that they broke their license rules or other problems why Gaming Curacao suspended their license.


Since their license is suspended I do believe that the Casino Guru Team should update the review of the casino and score to give players the most accurate info about this casino.


PS: I already forwarded a request to the relevant team, but if you forward it too they might update it maybe earlier.

Editado por el autor hace 1 año
Youssf
hace 1 año

It could be as you say, that they broke some rules and thus their license was suspended. This is definitely not the way a casino should behave and I think it will probably slowly fall in the ratings. 

Of course, as far as you forwarding this to the relevant team, thank you and of course I can talk to the team as well. 

Good luck for the future. 🙂

hace 1 año

While the casino page has not been updated, I am afraid the the casino wont communicate any further due to their loss of license so there is no option to reach out to Gaming Curacao for disputes. Only legal action will be possible if cases on here fail to get resolved.


The casino also lacks a response on the complaints pending here for +/- two weeks. Do hope that the casino takes the steps to resolve those complaints otherwise I am looking forward to their new score here.

Editado por el autor hace 1 año
Youssf
hace 1 año

Also agree on that. They do not pay me for 1.5 months. Casino guru can you add them to the blacklist?

hace 1 año

While the casino page has not been updated, I am afraid the the casino wont communicate any further due to their loss of license so there is no option to reach out to Gaming Curacao for disputes. Only legal action will be possible if cases on here fail to get resolved.


The casino also lacks a response on the complaints pending here for +/- two weeks. Do hope that the casino takes the steps to resolve those complaints otherwise I am looking forward to their new score here.

hace 1 año

Hi yes, I also noticed that the casino is not handling some complaints at the moment, which is a pity. I would also be happy if this would change and they would respond and try to resolve the situation. 

As for legal action, have you thought about going for it ? 

hace 1 año

Also agree on that. They do not pay me for 1.5 months. Casino guru can you add them to the blacklist?

hace 1 año

Hi, I noticed that you have a complaint, which the casino responded a few weeks ago, but now it has not happened, which is a great disappointment. I thought that once they were able to, they would even finish the whole complaint and try to resolve it. However, the timer has still been extended by 7 days so we will see if anything changes.

As for blacklists, we don't put casinos on them, we just look for relevant blacklists where they might be located. 

Anyway, I hope that everything will be solved and turn out well, although I am a bit skeptical. Good luck.  

1...4 5 6...20
Ir a la páginade 20 páginas

Únete a la comunidad

Debes haber iniciado sesión para publicar un mensaje.

Registro
flash-message-news
Noticias de Casino Guru – No te pierdas las noticias diarias de la industria del juego
SGW_new_push_alt
¡Llega la Semana del Juego Seguro! Juega a un juego de cartas rápido y pon a prueba tu estilo de juego.
Trustpilot_flash_alt
¿Qué opinas de Casino Guru? Comparte tu opinión
Síguenos en las redes sociales: mensajes diarios, bonos sin depósito, nuevas tragamonedas y más
Suscríbete a nuestro boletín para recibir información de los últimos bonos sin depósito, tragamonedas y otras noticias