hace 1 año
Si quieres hablar de cualquier tema relacionado con Igu Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Igu Casino
hace 1 año
Why I can’t reach the casino, no reply in live chat for one week and no reply on emails for one week… I still can’t launch games as I always enter them in fun mode. I tryed to withdraw then, as I can’t play I wanted my deposit back. Request also pending since 5 days…
hace 1 año
Hi, I'm not sure why you haven't gotten a reply in over a week from live chat. Was your account already verified when you submitted your withdrawal ?
If the casino is not responding at all in this case, I would recommend to wait a little bit, but if the problem persists, I would file a complaint, since you have no information from the casino as to why you are having such problems. I would like to point out that we give the casino 14 days to resolve the withdrawal issue.
If you receive any new information in the meantime, or if you manage to get a response from live chat or email, please don't hesitate to let us know.
hace 1 año
Hola,
Gracias por tu mensaje. El pago ya lleva 7 días pendiente.
Desafortunadamente, nadie responde desde el casino, ni por correo electrónico ni por soporte en vivo.
Intenté comunicarme con el soporte en vivo sin haber iniciado sesión, pero aparece el mensaje las 24 horas del día, los 7 días de la semana, indicando que no está conectado.
Tendría cuidado con este casino, algo anda mal allí.
Traducción automática:
hace 1 año
I tried to get to the casino page as well, but I was unsuccessful. I suspect, like you, that something might be going on. I have passed this information on to our data team who will look into the situation, so if I get any new information I will mention it.
Anyway, If you by any chance get a response from the casino, which I'm not sure about, you can update us as well, because I'm quite interested in this situation. I hope it will turn out well in the end and everything will be sorted out.
1
hace 1 año
I guess the casino is dead but they refuse to close it because idiots like me keep on depositing 🙂 frustrating
hace 1 año
Hello!
I think you are being too harsh on yourself. 🙂
There is actually a complaint about delayed payment, which makes me a bit concerned about the casino's responsiveness.
Do you care to tell me what has happened to you? The Complaint Team may even help.
I hope you'll share more.
hace 1 año
I deposited 20€ but it's impossible to enter any game. It just opens in FUN mode and there is no way to switch it. They've also not responded at all to my withdrawal request. It's just pending since August 25th.
Seems to be totally abandonded and should be marked as such.
hace 1 año
Hi, as far as the withdrawal is concerned, we give casinos 14 days to process this request. But the question is, did the casino also indicate why the withdrawal is still pending ?
As for the fact that you can't play any game except in fun mode, that's strange. Did you ask the casino what the problem is in this case if you only enter the fun mode each time ?
hace 1 año
They don't answer, as "CasinoDino" has described above. The live chat has a standard message like "We'll get back to here or via e-mail", but nothing happens, no matter how long you wait. As I said, it's completely abandoned.
hace 1 año
Sure got it. I've passed your information on to our data team and we'll see what they eventually find out, but according to the latest information, our team hasn't gotten a response from the casino either.
As far as the withdrawal is concerned, as long as nothing moves forward and you don't know anything new after mentioned 14 days, I would recommend filing a complaint.
In the meantime, I will be glad if you continue to update us if there is any new information.
hace 1 año
Tengo el mismo problema que onecash, depositado hace más de 3 semanas, todos los juegos sólo están disponibles en "modo divertido". El pago no se ha procesado durante 2 semanas.
Traducción automática:
hace 1 año
Hi, I saw that you have also filed a complaint and I think you did the right thing. When you requested the withdrawal, was your account already verified ? I assume you also tried to ask the casino why you can only play in fun mode. Did the casino also not give you any answer ?
Anyway, in this case we will just have to wait and see where the situation goes from here. Would it be possible to update when something changes ?
hace 1 año
Hola Jaro, sí, estoy verificado y ya he realizado retiros, el Casino IGU simplemente está muerto, no ha sucedido nada allí desde al menos el 18 de agosto de 2023. No se puede jugar, no hay soporte por correo electrónico, no hay soporte por chat, ¡sin tema! Y, por supuesto, sin pago durante 3 semanas. Es curioso que nadie sepa nada al respecto, debe afectar a mucha gente. Te avisaré si algo cambia. Sospecho que el casino simplemente dejará de estar disponible muy pronto.
Traducción automática:
hace 1 año
Yeah, I understand. The casino is already set up as a "zombie" here on our website as our team had the same experience and got no response. I'm very curious how long this situation will last and I'm also interested in the withdrawal since you already said it's been 3 weeks. I don't want to be skeptical but I don't see it looking too rosy. I hope I am wrong.
I'll wait for an update
